Michaela Brungart
Greentown,PA
Summary
Results-driven Team Leader with a proven track record in coaching, mentoring, and motivating teams. Skilled in conflict resolution and problem-solving, contributing to enhanced productivity and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Tractor Supply Company
Greentown, PA
07.2025 - Current
- Coordinated team activities to ensure efficient store operations and customer service.
- Assisted in training new team members on operational procedures and safety protocols.
- Managed stock levels and organized inventory for optimal product availability.
- Implemented daily task assignments to streamline workflow and enhance productivity.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and executed training programs that significantly improved team skills and morale.
Team Leader
Tractor Supply Company
Huntingdon, PA
04.2025 - 07.2026
- Maintained cleanliness and organization of the sales floor to support merchandising efforts.
- Resolved customer inquiries effectively, promoting positive shopping experiences.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Tractor Supply Company
State College, PA
04.2022 - 04.2025
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Implemented strategies for improving store layout, resulting in a more efficient shopping environment.
- Trained new associates on company policies, procedures, and customer service best practices.
- Collaborated with team members to organize promotional displays, increasing product visibility.
- Maintained knowledge of inventory and merchandise to ensure accurate product recommendations.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Wildlife Conservation
Juniata College
Huntingdon, PA05-2025
GED -
Bellefonte Area High School
Bellefonte, PA07-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Conflict resolution
- Mentoring
- Safety
- Coaching
- Soil analysis
- Erosion control
- Fire management
- Equipment operation
- Timber selection
- Soil sampling
- Land management
- Timber harvesting
- Forest fire prevention
- Wildlife management
- Environmental science
Certification
- Forklift Operation, Tractor Supply Company - September 2023
- Vehicle Salesman, Tractor Supply Company - July 2025
- Wildland Firefighting - October 2023
Timeline
Team Leader
Tractor Supply Company
07.2025 - Current
Team Leader
Tractor Supply Company
04.2025 - 07.2026
Sales Associate
Tractor Supply Company
04.2022 - 04.2025
Bachelor of Science - Wildlife Conservation
Juniata College
GED -
Bellefonte Area High School