Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Bullamore

Albuquerque,NM

Summary

Compassionate social work student with hands-on experience in social services, excelling in client assessment, crisis intervention, and resource coordination. Demonstrates strong active listening and empathetic communication skills, effectively connecting clients with essential support services. Committed to upholding privacy and confidentiality while fostering trust and building robust client relationships.

Overview

3
3
years of professional experience

Work History

Statewide Central Intake Worker

Children Youth & Families, CYFD
Albuquerque, NM
11.2024 - Current
  • Ensured compliance with applicable laws, regulations and policies.
  • Prepared reports summarizing client data for administrative review.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Implemented feedback mechanisms for continuous improvement of the intake process.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.

Clinical Case Manager

Hope on Haven Hill
05.2023 - 08.2024
  • Facilitated communication between clients and healthcare providers.
  • Monitored client progress and adjusted treatment plans as necessary.
  • Conducted regular follow-up meetings with clients to ensure support.
  • Collaborated with multidisciplinary teams to enhance service delivery.
  • Documented case notes and maintained accurate client records.
  • Provided crisis intervention and problem-solving strategies for clients.
  • Provided crisis intervention services when needed.
  • Responded quickly and effectively when contacted by outside agencies or referral sources regarding assigned cases.
  • Assisted clients in identifying available community resources such as housing options, transportation assistance, employment opportunities.
  • Coordinated care between multiple providers including psychiatrists, psychologists, nurses, physicians, and other professionals as needed.
  • Facilitated group therapy sessions and psychoeducational groups.

Clinical Intern

Hope on Haven Hill
Rochester, NH
09.2022 - 05.2023
  • Supported the development and implementation of care plans for patients.
  • Collaborated with team members to ensure effective communication among staff.
  • Engaged with patients to provide emotional support and comfort during visits.
  • Provided crisis intervention services to patients in need.
  • Developed strong knowledge of current clinical best practices and individual and group counseling techniques.
  • Participated in weekly case conferences to discuss treatment plans and progress.

Client Service Representative

Catholic Medical Center
Manchester, NH
07.2022 - 03.2023
  • Responded to patient inquiries via phone and in-person communication.
  • Coordinated with medical staff to ensure timely information flow.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Provided customer service support to clients in a timely and efficient manner.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.

Education

Master of Science - Social Work

University of New England
Biddeford, ME
05-2026

Bachelor of Science - Social Work

University of New Hampshire
Durham, NH
05-2023

Skills

  • Documentation management
  • Multidisciplinary collaboration
  • Active listening
  • Time management
  • Problem solving
  • Client assessment
  • HIPAA compliance
  • Team collaboration
  • Emotional support
  • Client communication

Timeline

Statewide Central Intake Worker

Children Youth & Families, CYFD
11.2024 - Current

Clinical Case Manager

Hope on Haven Hill
05.2023 - 08.2024

Clinical Intern

Hope on Haven Hill
09.2022 - 05.2023

Client Service Representative

Catholic Medical Center
07.2022 - 03.2023

Master of Science - Social Work

University of New England

Bachelor of Science - Social Work

University of New Hampshire

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