MICHAELA CORMIER
Sanford,Florida
Summary
AAA Ultimate Staffing Customer Service Rep. 1. Collect customers information 2. Dispatch AAA service to pick up & deliver vehicles 3. Handle payment over phone for vendors 4. Computer skills/ 7 different programs for software 5. Contacting authority's for accidents TOTAL MARKETING CONCEPTS 5YRS Worked for Verizon sales rep. 1. Excellent customer service skills 2. Collected credit card for payment/ credit checks 3. Sales on selling cell phones for accounts 4. Computer skills/ very good phone voice. Verizon Fios 1. Excellent customer service skills 2. Collect credit card/ credit checks 3. Computer skills/ sales rep Inbound appointment setting 1. Excellent customer service skills 2. Collecting customers info 3. Setting Appts for One Hour Heating and Air Conditioning, Benjamin Franklin Plumbing and Mister Sparky Electric. 4. Collecting credit cards for home protection plan payments. 5. Much success in problem solving and meeting customers needs.
Overview
13
13
years of professional experience
Work History
Verizon
Ecco Group
Work From Home
08.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Customer service
- Customer data entry / credit checks
- Probing questions for Internet TV usage
- In-N-Out bound calling
Customer Service Rep.
AAA
Florida
10.2018 - 03.2021
- Collect customers information
- Dispatch AAA service to pick up & deliver vehicles
- Handle payment over phone for vendors
- Computer skills/ 7 different programs for software
- Dispatching towing company/ car issues
- Contacting authority's for accidents
- Documenting accident reports/ damage
- Find precise locations / assistances
Sales Rep
Total Marketing Concepts
Sanford, Florida
10.2014 - 10.2018
- Worked for Verizon sales rep
- Excellent customer service skills
- Collected credit card for payment/ credit checks
- Sales on selling cell phones for accounts
- Computer skills/ very good phone voice
- 1hr heating& cooling Benjamin Franklin, plumbing, Mr. Sparky electric
- Appointment for maintenance and service calls
- In-N-Out bound calling
- Data entry / customer service
Bartending
Fraternal Order Of Eagles Aerie #4201
Orange City, FL
05.2011 - 07.2013
- Oversaw scheduling responsibilities for all bartending staff ensuring adequate coverage during peak hours without excessive labor
- Coordinated special event bartending, working closely with event planners to create customized drink menus and ensure a memorable experience for guests.
- Demonstrated versatility in bartending skills by serving both alcoholic and non-alcoholic beverages according to customer preferences.
- Boosted overall efficiency by delegating tasks appropriately based on individual strengths within the bartending team.
- Gained proficiency in using bartending tools such as shakers, strainers, and jiggers for precise drink preparation.
- Fulfilled light kitchen and bartending duties to support other staff members.
- Set up portable bars at offsite events; provided professional bartending services for clients outside of the establishment''s premises.
- Increased bar revenue through the development of innovative drink recipes and efficient bartending techniques.
Education
College - Medical Assist
Florida Technical College
DeLand, Florida03.2012
High School -
Deland High School
DeLand, Florida05.2010
Skills
- Excellent Phone voice
- Sales Repp Expert
Summary
- AAA Ultimate Staffing, Customer Service Rep., Collect customers information, Dispatch AAA service to pick up & deliver vehicles, Handle payment over phone for vendors, Computer skills/ 7 different programs for software, Contacting authority's for accidents
- TOTAL MARKETING CONCEPTS, 5, Sales Rep., Excellent customer service skills, Collected credit card for payment/ credit checks, Sales on selling cell phones for accounts, Computer skills/ very good phone voice.
- Verizon Fios, Sales Rep., Excellent customer service skills, Collect credit card/ credit checks, Computer skills/ sales rep
- Inbound appointment setting, Excellent customer service skills, Collecting customers info, Setting Appts for One Hour Heating and Air Conditioning, Benjamin Franklin Plumbing and Mister Sparky Electric., Collecting credit cards for home protection plan payments., Much success in problem solving and meeting customers needs.
References
- JACQUELINE SQUILLANTE, MANAGER, (407) 633-1317, Total Marketing Concepts
- COURTNEY HILDERBRANDT, MANAGER, (239) 565-6682, Total Marketing Concepts
- MARYANN BOTTOM, GOD MOTHER, (386) 259-5444
Timeline
Verizon
Ecco Group
08.2021 - Current
Customer Service Rep.
AAA
10.2018 - 03.2021
Sales Rep
Total Marketing Concepts
10.2014 - 10.2018
Bartending
Fraternal Order Of Eagles Aerie #4201
05.2011 - 07.2013
College - Medical Assist
Florida Technical College
High School -
Deland High School