Michaela Coyle
Parsippany,NJ
Overview
5
5
years of professional experience
Work History
Service Department Receptionist/Cashier
Performance Ford & Lincoln
Randolph, USA
09.2025 - Current
- Processed customer payments in person and over the phone for service invoices.
- Coordinated customer loaner vehicles, including preparing contracts and scheduling pick-up and delivery appointments.
- Scheduled service appointments and vehicle deliveries for customers.
- Managed high-volume incoming service department calls and directed customers to the appropriate departments.
- Delivered professional customer service while handling sensitive customer information and resolving inquiries efficiently.
Front Desk / Coach Helper
Randolph Gymnastics
Randolph, USA
03.2025 - 01.2026
- Greet families and assist with daily front desk operations, including scheduling and customer check-ins.
- Support gymnastics coaches with equipment setup and athlete supervision.
- Process customer payments and assist families with event planning and registration.
- Maintain a welcoming and organized environment for athletes, parents, and staff.
- Provide excellent customer service by addressing parent questions and concerns professionally.
GSE Team Member
Smashburger
Parsippany-Troy Hills, USA
03.2023 - 05.2025
- Assisted customers by taking and fulfilling food orders in a fast-paced environment.
- Organized and prepared takeout and online orders for accurate customer pickup.
- Maintained cleanliness and organization of the front counter and dining areas.
- Prepared beverages and shakes while ensuring quality customer service.
- Answered customer phone calls and assisted with questions, orders, and requests.
Front Desk Attendant
Rockaway River Country Club
Mountain Lakes, USA
06.2021 - 06.2024
- Checked in guests and assisted members at the pool facility.
- Distributed, folded, and restocked towels to maintain member satisfaction.
- Maintained cleanliness and organization of the front desk and pool area.
- Assisted guests with questions and provided attentive customer service.
Host
Rockaway River Country Club
Mountain Lakes, USA
10.2023 - 02.2024
- Greeted members and guests, delivering professional service to enhance guest satisfaction.
- Escorted guests to tables and ensured a positive dining experience.
- Answered member phone calls, coordinating dining reservations to optimize member engagement.
- Directed calls and member inquiries to the appropriate departments.
Education
Associate Degree - Business Administration
County College of Morris
Randolph Township, NJ06-2024
High School Diploma -
Parsippany High School
Parsippany, NJ06-2024
Skills
- Appointment Scheduling
- Payment processing
- Microsoft Office
- Call management
- Scheduling coordination
- Client relations
- Office administration
- Schedule management
- Call routing
- Microsoft Office
- Organizational skills
- Time Management & Organization
- Attention to detail
- Task prioritization
- Fast-paced multitasking
- Multi-tasking
- Team Collaboration
- Problem solving
- Professional Communication
- Business communication
- Adaptability to change
- Communication skills
- Phone etiquette
- File management
- Front Desk Operations
- Task prioritization
- Telephone skills
- Front desk support
Hobbies and Interests
- Business & Customer Relations
- Health & Fitness
- Team Sports
- Event Planning
- Community Involvement
Timeline
Service Department Receptionist/Cashier
Performance Ford & Lincoln
09.2025 - Current
Front Desk / Coach Helper
Randolph Gymnastics
03.2025 - 01.2026
Host
Rockaway River Country Club
10.2023 - 02.2024
GSE Team Member
Smashburger
03.2023 - 05.2025
Front Desk Attendant
Rockaway River Country Club
06.2021 - 06.2024
Associate Degree - Business Administration
County College of Morris
High School Diploma -
Parsippany High School