Shanna Guzman
Lufkin,TX
Summary
Bilingual Receptionist experienced in managing front desk operations and delivering professional service. Achieved effective guest interactions and streamlined correspondence through strong organizational skills and proactive problem-solving. Committed to supporting office efficiency and enhancing company growth.
Overview
25
25
years of professional experience
Work History
Receptionist/Cashier/BDC Service Representative
JM Chevrolet
Lufkin, TX
05.2021 - Current
- Managed incoming phone calls and scheduled service appointments to optimize workflow and enhance customer experience.
- Greeted customers warmly, directing them to appropriate departments to ensure efficient service delivery.
- Maintained organized reception area, ensuring professional appearance and creating a welcoming environment for visitors.
- Operate cash register efficiently and accurately, processed payments by cash, check, credit card, or GM Rewards Program .
- Summit and balance end of day reports.
Senior Tax Preparer
H& R Block
Lufkin, Tx
11.2014 - 04.2021
- Prepared individual and business tax returns using H&R Block software.
- Assisted clients in understanding tax regulations and deductions.
- Updated knowledge on changing tax laws to ensure compliance and accuracy.
- Mentored junior tax preparers on best practices and compliance standards.
- Provided exceptional customer service during the tax preparation process.
- Developed relationships with clients to ensure repeat business opportunities.
- Organized and maintained confidential files of all completed work products.
Receptionist
Lufkin ENT & Allergy
Lufkin
07.2019 - 10.2020
- Greeted patients warmly and managed front desk operations effectively.
- Scheduled appointments using electronic health record systems efficiently.
- Answered phone calls and directed inquiries to appropriate staff members.
OFFICE CLERK
E.T. UROLOGY SPECIALIST
08.2011 - 07.2013
- Enter new patient accounts into the system and verify the patient's medical insurance, take payments and translate when needed on a daily basis.
- Enter new patient accounts into the system and verify the patient's medical insurance, take payments and translate when needed on a daily basis.
- Assisted the office manager in creating reports and data books.
RECEPTIONIST/DATA ENTRY/SALES REPRESENTATIVE
A-ALPHA SATELLITE
08.2005 - 07.2009
- Initiated the role as a data entry clerk entering all sales and fulfillment data into the ProSite system.
- Handled phone calls and organized installations and service calls with technicians and customers.
- Began position as data entry clerk entering all sales and fulfillment data information into ProSite system.
- Facilitated DTV and high-speed internet sales through inbound calls.
- Managed filing system to ensure organized document storage., receiving payments of equipment, resolving some customer issues and opening and closing the office.
HUMAN RESOURCE CLERK/RECEPTIONIST
BROOKSHIRE BROTHERS LTD. COPORATE OFFICE
10.2001 - 01.2003
- Entered employee information into the AS400 system for new hires, rehires, and terminations, ensuring accurate record-keeping.
- Entered employee information into AS400 system for new hires, rehires, and terminations, ensuring accurate record-keeping.
- Operated switchboard for over 15 incoming lines, managing calls seamlessly.
- Opened and closed the front lobby, kept up the appearance of the lobby, made coffee, and greeted visitors.
Education
Lufkin High School
Lufkin, TXSkills
- Customer service
- Appointment scheduling
- Front desk management
- Tax preparation
- Data entry
- Telephone communication
Timeline
Receptionist/Cashier/BDC Service Representative
JM Chevrolet
05.2021 - Current
Receptionist
Lufkin ENT & Allergy
07.2019 - 10.2020
Senior Tax Preparer
H& R Block
11.2014 - 04.2021
OFFICE CLERK
E.T. UROLOGY SPECIALIST
08.2011 - 07.2013
RECEPTIONIST/DATA ENTRY/SALES REPRESENTATIVE
A-ALPHA SATELLITE
08.2005 - 07.2009
HUMAN RESOURCE CLERK/RECEPTIONIST
BROOKSHIRE BROTHERS LTD. COPORATE OFFICE
10.2001 - 01.2003
Lufkin High School