Michaela Dumcum
Austin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Authorizations Clerk
Woven Care
01.2020 - Current
- Reviewed authorizations from payer to determine approved or denied items.
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed documentation for accuracy and assessment of necessity.
- Calculated estimated copay based on current insurance benefits.
Signal Support Systems Specialist
United States Army Reserve
08.2014 - 08.2020
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
Outbound Customer Service Representative
Home Advisor
07.2018 - 12.2019
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
- Educated customers on offerings and upsold products and services to increase revenue.
Kennel Technician
Pet City
09.2014 - 06.2015
- Kept animals clean and free of contaminants to promote optimal health.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Education
Animal Assistant Certificate -
Apex College of Veterinary Technology
Colorado Springs03.2017
Skills
- Critical thinking abilities
- Process improvement strategies
- Reliability
- Multitasking
Timeline
Authorizations Clerk
Woven Care
01.2020 - Current
Outbound Customer Service Representative
Home Advisor
07.2018 - 12.2019
Kennel Technician
Pet City
09.2014 - 06.2015
Signal Support Systems Specialist
United States Army Reserve
08.2014 - 08.2020
Animal Assistant Certificate -
Apex College of Veterinary Technology
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