Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakeena White

Jacksonville

Summary

I am seeking a full time professional position that will allow my experience and enthusiasm to be an asset to the growth of the organization. I’m committed to continual performance development in the workplace.

Overview

20
20
years of professional experience

Work History

Financial Clerk II

Maximus Federal-Aidvantage
03.2023 - Current
  • Expedited month-end closing procedures while maintaining the highest level of data integrity to satisfy company and customer demands.
  • Facilitated accurate invoicing by reviewing transactions in the system, verifying income, and ensuring proper documentation was received.
  • Collaborated with cross-functional teams to develop comprehensive solutions for complex financial accounts.
  • Enabled informed decision-making by delivering precise review of accounts that highlighted relevant insights for senior management''s consideration.
  • Enhanced financial reporting quality through data analysis and validation of key metrics.
  • Increased team productivity with thorough training on organizational policies, procedures, and best practices.

Customer Service Representative I

Maximus Federal
11.2018 - 03.2023
  • Manage calls
  • Answer calls from customers that have federal defaulted loans
  • Responds to customer complaints
  • Help solve customer issues
  • Remain patient
  • Ability to read customers
  • Opens customer account by recording information
  • Maintains customer accounts by verifying customer information
  • Maintains customer records by updating account information.

Food Service Manager

SALTech Charter High School
07.2016 - 11.2018
  • Assist management with National School Lunch Program standards and making sure the student’s pickup the needed food selections when going through the lunch line
  • Coordinate the processing of NSLP monthly reimbursements
  • Prepare and verify available breakfast and lunch menus for students on a daily basis
  • Provide a daily student count to justify the NSLP verification count
  • Assist with other school activities outside of the NSLP standards during the school schedule
  • Promptly address/assist with any customer services concerns.

COOK

Walmart
03.2015 - 07.2016
  • Proficient in group self food handling procedures
  • Assist management with supervision of other students and staff helping in the lunch line
  • Check/Verify temperatures of all available foods to be served
  • Provide an update food inventory on a much needed basis to ensure weekly food is accountable
  • Prepared various food items daily for customer distribution
  • Maintain cordial and professional working relationship with staff, students and visiting guests
  • Strong hands on experience in line service food preparation and cooking.

DRIVER

Interrail – Toyota
11.2014 - 03.2015
  • Daily drove and delivered vehicles safely to the Toyota facility/destination
  • Assisted with driving each car through the wash and apply any other options needed for the specific car
  • IE: glass, wax, paint etc
  • Verified all car check off options to be complete before processing the next vehicle
  • Analyzed each car request carefully to confirm all specification documented for each car processed
  • Very flexible when additional vehicles were delivered on the property for processing
  • Prioritized the cars that required urgent processing attention.

STUDENT

Florida State College Jacksonville
05.2013 - 11.2014
  • Matriculated in the Radiology Program.

DRIVER

MDT – Enterprise Rental Car
01.2013 - 05.2013
  • Daily drove and delivered vehicles locally following all rules of the road
  • Delivered vehicles to appropriate destinations in a safe and courteous manner and ensured that the vehicles paperwork is accurate and completed in a timely manner
  • Followed each driver in other vehicles to drop off the vehicle (s) or picked up multiple vehicles.

ENVIRONMENTAL SERVICE TECHICIAN 1

Shands Hospital
08.2011 - 01.2013
  • Cleaned and sanitized each room assigned on a daily basis
  • Made sure the room environment was safe for patients
  • Disposed hazardous materials and waste in a tactful manner.

VOLUNTEER

Jones Inc.
10.2009 - 08.2011
  • Assisted students in the song group with setting up/preparing for community involvement events throughout the city of Jacksonville.

TEACHER/TEACHER’S ASSISTANT

Chappell’s Child Development Center
08.2008 - 10.2009
  • Supervised and was held responsible for the food distribution of all students
  • Assisted the teacher with producing weekly lesson plans
  • Held instructional periods with the students on a daily basis.

CUSTOMER SERVICE REPRESENTATIVE

Southern Telmark
07.2005 - 07.2007
  • Answered inbound telephone calls in a professional manner following the requested scripts
  • Provided excellent customer service and displayed a positive attitude on each call
  • Held responsible keeping an outlook on dangerous situations in various areas.

MEDICAL ASSISTANT

Jones Surgical Associates
03.2007 - 05.2007
  • Assisted the doctors and the nurses with patients daily
  • Cleaned and sanitized the rooms and instruments on a daily basis
  • Held responsible for scheduling patients for various activities on a daily basis
  • Verified patient insurance when needed for processing
  • Filed records of the patients and other confidential documents on a daily basis
  • Assisted in a fast paced office.

Education

Medical Assistant -

CONCORD CAREER INSTITUTE
Jacksonville, Florida
05.2007

Diploma -

West Nassau County High School
Callahan, FL
05.2000

Skills

  • Accounts Receivable
  • Accounts Payable
  • Invoice Processing
  • Tax Preparation
  • Critical thinking abilities
  • Organizational abilities
  • Spreadsheet Management
  • Financial Planning
  • Debt management
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Problem-solving abilities
  • Multitasking
  • Works Well Under Pressure
  • Multitasking Abilities
  • Effective Multitasking
  • Excellent Communication
  • Customer service and support
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Customer Engagement
  • Recordkeeping and documentation
  • Relationship Building
  • Deposit processing
  • Data Entry
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Analytical Thinking
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Peer Mentoring
  • Process Improvement
  • Clerical Support
  • Customer Service
  • Staff Supervision
  • Food Storage
  • Staff Leadership
  • Cross-Training Staff
  • Team Development
  • Food presentation
  • Hiring procedures
  • Staff Motivation
  • Nutrition knowledge
  • Quality Control
  • Menu development
  • Catering Coordination
  • Food Preparation
  • Hiring standards
  • Cost Control
  • Allergy awareness
  • Production records
  • Equipment management
  • Health Inspections
  • Regulatory Compliance
  • Sanitation Standards
  • Recipe creation
  • Beverage Inventory
  • Safe Food Handling
  • Employee Supervision
  • ServSafe Food Manager
  • Collaboration and Teamwork
  • Critical Thinking
  • Scheduling Staff
  • Scheduling
  • Coaching and Mentoring
  • Calm and Pleasant Demeanor
  • Recipes and menu planning
  • Positive Attitude
  • Menu Planning
  • Food safety knowledge
  • Food and Safety Standards
  • Supply Inventory Management
  • Sweeping and Mopping
  • Cleaning and sanitizing
  • Creative Thinking
  • Cooking
  • Food handling
  • Cleaning and organization
  • Surface cleaning
  • Hospitality and service industry background
  • Contamination prevention
  • Food plating and presentation
  • Nutrition Awareness
  • Order delivery practices
  • Ingredient Selection
  • Special Diets Knowledge
  • OSHA
  • Data entry

Timeline

Financial Clerk II

Maximus Federal-Aidvantage
03.2023 - Current

Customer Service Representative I

Maximus Federal
11.2018 - 03.2023

Food Service Manager

SALTech Charter High School
07.2016 - 11.2018

COOK

Walmart
03.2015 - 07.2016

DRIVER

Interrail – Toyota
11.2014 - 03.2015

STUDENT

Florida State College Jacksonville
05.2013 - 11.2014

DRIVER

MDT – Enterprise Rental Car
01.2013 - 05.2013

ENVIRONMENTAL SERVICE TECHICIAN 1

Shands Hospital
08.2011 - 01.2013

VOLUNTEER

Jones Inc.
10.2009 - 08.2011

TEACHER/TEACHER’S ASSISTANT

Chappell’s Child Development Center
08.2008 - 10.2009

MEDICAL ASSISTANT

Jones Surgical Associates
03.2007 - 05.2007

CUSTOMER SERVICE REPRESENTATIVE

Southern Telmark
07.2005 - 07.2007

Medical Assistant -

CONCORD CAREER INSTITUTE

Diploma -

West Nassau County High School

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Shakeena White