Michaela Edgin
La Costa,CA
Summary
A results-driven, professional customer service expert with over eight years of experience in high-paced environments. Adept at managing multiple tasks simultaneously while maintaining exceptional service standards. Skilled in training teams, maintaining compliance, and providing an outstanding customer experience. Currently pursuing a career in cosmetology at Bellus Academy and eager to leverage a strong background in client-facing roles to contribute to a salon setting.
Overview
7
7
years of professional experience
Work History
Receptionist/Budtender
Wellgreens
Vista
09.2023 - 04.2024
- Manage recreational and medical cannabis transactions in compliance with local and state regulations
- Create and maintain patient profiles, verify medical recommendations, and process orders via DutchiePOS
- Offer personalized product recommendations while applying appropriate discounts and handling cash, debit, and credit transactions
- Provide world-class customer service, ensuring comfort and confidentiality, and uphold HIPAA compliance throughout all patient interactions
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Assisted with onboarding of new employees by providing orientation information and support.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Cashier/Floor Staff/Offsite & In-Store Point Person
Amoeba Music
Hollywood
10.2019 - 04.2023
- Managed event logistics, from crowd control to coordinating with talent and store management to ensure smooth execution, notably worked with artist Billie Ellish.
- Processed hundreds of customer transactions per hour while maintaining a positive and professional demeanor
- Trained and mentored new staff on POS operations, company procedures, and customer service best practices
- Self-directed responsibilities on the floor, including managing product stock, organizing and merchandising inventory, and maintaining store standards
- Assisted with offsite duties such as transporting company materials and setting up booths at events like the Hollywood Bowl
- Adhered to social distancing protocols and wore mask or face shield.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
Teacher's Assistant/Camera Assistant
The American Academy of Dramatic Arts
Hollywood
08.2022 - 09.2022
- Supported daily class operations, including organizing lecture materials and assisting professors during critiques
- Led group exercises and warm-ups for acting students, fostering teamwork and improving performance skills
- Managed camera reports and materials, ensuring smooth coordination between shoots and post-production teams
Keyholder
The Fragrance Outlet
Carlsbad
03.2017 - 08.2019
- Assisted customers with luxury fragrance selections, maintaining an impressive 90% conversion rate and 80% niche fragrance sales rate
- Handled store opening and closing procedures, including cash management, deposits, and register balancing
- Led staff in implementing company standards for merchandising, customer service, and inventory management
- Trained new employees on product knowledge, sales techniques, and POS system operations
- Participated in weekly district meetings to review performance metrics and set sales targets
Education
Associate of Occupational Studies - Theatre
The American Academy of Dramatic Arts
Hollywood05.2022
Skills
- Multi-line telephone operation
- Professional and polished presentation
- Spreadsheet tracking
- Customer and client relations
- POS system operations
- Drawer balancing
- Cash handling
- Credit Card Handling
Timeline
Receptionist/Budtender
Wellgreens
09.2023 - 04.2024
Teacher's Assistant/Camera Assistant
The American Academy of Dramatic Arts
08.2022 - 09.2022
Cashier/Floor Staff/Offsite & In-Store Point Person
Amoeba Music
10.2019 - 04.2023
Keyholder
The Fragrance Outlet
03.2017 - 08.2019
Associate of Occupational Studies - Theatre
The American Academy of Dramatic Arts