Michaela Elder
Clarksville
Summary
Seeking Full time employment with the State of TN.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Legal Assistant
TennCare
09.2023 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task.
Part-time Manager
Lane Bryant
07.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Lead Test Administrator and Team Lead (contracted hire)
School Readiness Consulting, LLC Headway Workforce Solutions
09.2022 - 05.2023
- Facilitated a calm testing atmosphere by effectively addressing any issues or concerns during exams.
- Fostered positive relationships with faculty members, collaborating on efforts to improve overall testing experiences for students.
- Increased efficiency by maintaining detailed records of administered tests, scores, and other relevant information.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Observer (contracted hire)
American Institute of Research, Headway Workforce Solutions
01.2023 - 03.2023
- Streamlined data collection processes through the development of detailed observation templates for consistent reporting.
- Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
Law Office Assistant
Harvill-Ross, PLLC
02.2020 - 01.2022
- Collaborated with other law office staff members on various projects to achieve shared goals efficiently.
- Managed incoming calls and inquiries, directing callers to appropriate personnel or resources.
- Implemented efficient filing systems for physical and electronic records, resulting in easy access to essential information.
- Monitored deadlines and action items for multiple cases simultaneously, ensuring timely completion of tasks.
- Completed data entry of legal documents into electronic filing systems.
Cashier
Riverbend Wine and Spirits
09.2021 - 11.2021
Education
Master of Science - Criminal Justice
Austin Peay State University
Clarksville, TN12-2025
Bachelor of Science - Criminal Justice
Austin Peay State University
Clarksville, TN05-2022
Bachelor of Science - Psychology
Austin Peay State University
Clarksville, TN05-2022
2D Animation -
School of Visual Arts (SVA)
New York, NY01.2020
H.S. Diploma -
Clarksville High School
Clarksville, TN05.2018
Skills
- TEDS system
- Customer service
- Front desk & telephone receptionist
- Computer operation
- Data entry
- Fast learner
- Microsoft office
- Team leadership
- Time management
- Cross-functional teamwork
- Teamwork and collaboration
Awards
- The Honors Society of Phi Kappa Phi Membership, Membership in The Honor Society of Phi Kappa Phi is earned, and admission is by invitation only. Ranked in the top 7.5 percent of my class.
- Alpha Phi Sigma Criminal Justice Honor Society, APSU’s chapter of the CRJ honors society that invites the major’s top students to be inducted.
- National Society of Leadership and Success, Inducted to recognize, cultivate, and honor leaders while making a lasting, positive change in the world.
- SVA Rhodes-Silas Merit Scholarship, For outstanding academic achievement.
- Lui Gallery at Belmont, Exhibited at the Lui Gallery and participated in competition.
- TN Governor's School for the Arts, A pre-professional program that provides quality arts education.
Timeline
Legal Assistant
TennCare
09.2023 - Current
Observer (contracted hire)
American Institute of Research, Headway Workforce Solutions
01.2023 - 03.2023
Lead Test Administrator and Team Lead (contracted hire)
School Readiness Consulting, LLC Headway Workforce Solutions
09.2022 - 05.2023
Part-time Manager
Lane Bryant
07.2022 - 07.2024
Cashier
Riverbend Wine and Spirits
09.2021 - 11.2021
Law Office Assistant
Harvill-Ross, PLLC
02.2020 - 01.2022
2D Animation -
School of Visual Arts (SVA)
H.S. Diploma -
Clarksville High School
Master of Science - Criminal Justice
Austin Peay State University
Bachelor of Science - Criminal Justice
Austin Peay State University
Bachelor of Science - Psychology
Austin Peay State University
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