Rebekah Anderson
Burien,WA
Summary
Results-driven professional skilled in legal case preparation, office management and IT Support. Strong written and oral communication skills resulting in knowledgeable, satisfied internal and external customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Legal Assistant
City Of Seattle Attorney Office
10.2022 - 06.2023
- Coordinate hearing information, track case activity, and account for all case files and required documents in both Microsoft Teams and Division’s case management software (DAMION);
- Accurately research city and state criminal histories by utilizing multiple criminal justice databases;
- Prepare case files for court hearings to include running new criminal histories and verifying all correct documentation exists;
- Enter, verify, and update existing case data in DAMION;
- Generate and run DAMION reports for specific work assignments;
- Gather, sort, distribute, and retrieve materials to/from King County Jail, Seattle Police Department and Seattle Municipal Court;
- Operate and troubleshoot office equipment such as copiers and printers;
- Other duties as assigned.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Produced legal documents such as briefs, pleadings and appeals.
- Conducted background investigations on defendant.
IT Support Specialist
City Of Seattle Parks Department
06.2005 - 03.2022
- Admin support for field operations (clerical, reporting, invoicing, scheduling, ordering, note-taking/dissemination, process oversight/review
- Ongoing data entry, spreadsheet maintenance
- And reporting relative to field operations
- Tracks, prepares and records official meetings and proceedings
- Reviews and evaluates required program or department documents for completeness
- Tracks assignments delegate to division staff and monitor's progress
- Ongoing data entry, spreadsheet maintenance, and reporting relative to field operations
- Review and prepare monthly organizational charts for multiple groups within division using Visio
- Takes, prepares, and distributes minutes and records of official meetings and proceedings
- Proposes and establishes office procedures and implements, subject to approval by supervisor
- Responsible for ordering office supplies and maintaining office equipment such as printers, scanners, plotters, etc
- Maintained, .L.A.N.T
- Data entry for 350+ staff which recorded their daily tasks, location and time segments of those tasks within the parks system.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for 460 employees.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Answered questions and provided information to customers about new software or hardware.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
Regional Marketing Manager
News Corporation West Coast Region California
07.2000 - 12.2005
- Coordinated and managed major proposal processes from initiation to implementation
- Boosted customer satisfaction ratings, increased client retention, grew market share and decreased lag time by implementing process improvements.
- Managed centralized marketing resources for entire area.
- Formulated and launched marketing and promotional campaigns to maximize profits
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients
- Led staff on promotions development, sales analysis and creative services
- Cultivated customer and distributor rapport to increase retention rates and drive goal achievement
- Represented clients to internal and external stakeholders, advocating for individual needs and pushing strategic agendas
- Delivered television and print publicity by developing and establishing partnership promotion with high profile clients
- Directed vertical markets for client products and services for multiple markets
- Organized and executed lead generation seminars in many cities monthly, successfully compiling lists to maximize participation
- Fostered sponsorship with related and partnering entities to enhance marketing objectives.
Retail Store Manager
Savers/Value Village TVI INC
03.1994 - 06.2000
- Connected with customers daily to understand needs, aid and collect feedback to optimize operations
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks
- Improved profitability by executing daily, weekly and monthly floor plan changes
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth
- Positively impacted product relevance through careful distribution, merchandising and display techniques
- Managed special store projects to improve store-wide processes and operations
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes
- Raised profits by encouraging sales staff, prioritizing customer service and resolving customer issues
- Boosted company sales by developing and implementing strategic marketing approaches
- Prepared annual budget by scheduling expenditures, analyzing variances and initiating corrective actions.
Education
MBA - Business Marketing
University of Oregon
1998
Bachelor of Arts - Marketing Consumer Behavior Analysis Negotiation Strategy
Lundquist College Oregon
Salem, OregonSkills
- Created and Maintained websites for several City of Seattle divisions
- Data collection specialis
- Proficient in Teams, Web Ex, Office 365
- Software and app support with multimedia field tech devices
- Application installations management user support and training
- User manual development / training manual creation
- Purchasing specialist
- Legal Case Support
- Help desk Call Support
- Data Connectivity Specialist
- Wireless Area Networking
- Instruction and Training
- File Management Software
- Operating System Management
- Telecommunications Network Oversight
- Mobile Device Management
- Training Material Development
- Tablet Support
- Remote Access Software
- System Performance Assessments
- Voice and Data Service Migration
- Troubleshooting Network Issues
- Support End-Users
Timeline
Legal Assistant
City Of Seattle Attorney Office
10.2022 - 06.2023
IT Support Specialist
City Of Seattle Parks Department
06.2005 - 03.2022
Regional Marketing Manager
News Corporation West Coast Region California
07.2000 - 12.2005
Retail Store Manager
Savers/Value Village TVI INC
03.1994 - 06.2000
MBA - Business Marketing
University of Oregon
Bachelor of Arts - Marketing Consumer Behavior Analysis Negotiation Strategy
Lundquist College Oregon
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