Michaela Floyd
Montclair ,NJ
Summary
Dedicated and motivated Journalism & Media Student student passionate about creating and distributing entertainment through various media forms. Seeking an opportunity to apply knowledge in a role centered around media and entertainment, where skillsets can be utilized and expanded upon. Excellent communication and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Entrepreneurship Coordinator
Good Success Academies
06.2024 - 08.2024
- Worked with high school students participating in a mock business proposal.
- Provided supervision of youth attending weekly entrepreneurship activities, took attendance and reported absences, and attended weekly staff meetings.
- Coordinated programming and events, as well as operational and administrative functions.
Restaurant Team Member/Customer Service Associate
Cafe Moso
02.2022 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked diligently under pressure and successfully deescalated high-stakes situations.
- Took reservations and to-go orders by phone, utilized POS systems, answered customer questions, and informed of accurate wait times.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Customer Service Associate
Guerriero Gelato
10.2021 - 12.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
Master of Arts - Journalism & Media Studies
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2027
High School Diploma -
Montclair High School
06.2023
Skills
- Customer Interaction
- Verbal and Written Communication
- Operational Standards
- Computer Literate
- Attention to Detail
- Problem-Solving
- Creativity
Timeline
Entrepreneurship Coordinator
Good Success Academies
06.2024 - 08.2024
Restaurant Team Member/Customer Service Associate
Cafe Moso
02.2022 - 06.2023
Customer Service Associate
Guerriero Gelato
10.2021 - 12.2021
Master of Arts - Journalism & Media Studies
Rutgers, The State University of New Jersey
High School Diploma -
Montclair High School
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