Michaela Frazier-Frohlich
Child Care Development Center
Vail,AZ
2
Languages
Dynamic Program Assistant with a proven track record at Child Care Development Center, excelling in scheduling management and relationship building. Adept at multitasking and delivering exceptional customer service, I effectively coordinated program activities and ensured compliance, fostering trust with families and staff alike. Committed to enhancing operational efficiency and client satisfaction.
Work History
Program Assistant
- Coordinated daily program support, maintaining schedules, records, and routine center operations.
- Processed enrollment paperwork and updated child files for accuracy and compliance.
- Assisted families with program questions, registrations, and required documentation.
- Prepared classroom materials, activity supplies, and program resources for staff use.
- Monitored attendance logs and reported discrepancies to support timely follow-up.
- Communicated program updates to staff and families using clear, professional correspondence.
- Organized events, meetings, and program activities to support smooth center operations.
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Supported planning and coordination of Type program and associated activities.
- Prepared clearly written and formatted documents and reports.
Cashier
- Processed cash and card transactions accurately at till
- Greeted customers and resolved queries with prompt service
- Replenished shelves and checked stock levels throughout shift
- Scanned items and maintained correct pricing at checkout
- Handled age-restricted sales in line with store procedures
- Kept checkout area clean, organised, and ready for trade
- Supported colleagues during busy periods to maintain smooth service
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma
Skills
Teamwork and collaboration
Multitasking and organization
Data entry
Scheduling management
Creative problem solving
Valid Driver's license
Driven and outgoing
Group and individual instruction
Child development
Teamwork
Problem-solving
Attention to detail
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Active listening
Effective communication
Decision-making
Relationship building
Team building
Languages
Slovak
Native or Bilingual
Czech
Native or Bilingual
Timeline
Program Assistant
Child Care Development Center
2009 - 2014Read More
Cashier
Londis
2008 - 2008Read More
Združena Stredná Odborná Škola
High School Diploma
Read More