Michaela G. Turner
St. Louis,MO
Summary
Working in a high-volume atmosphere with demanding conditions has been an ordinary aspect of work my entire career. I take pride in my problem solving abilities and am committed to securing a win for the team. I bring a positive, charismatic, dedicated energy to the table. In addition to being intrinsically motivated, I like to be challenged which transforms into great ethics and adaptability. I am interested in working hard, gaining knowledge and showing off my skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
St. Louis Bread Company (Panera)
St. Louis, MO
08.2007 - Current
- Streamlined daily operations to enhance efficiency and customer satisfaction.
- Trained and mentored staff to improve service quality and team performance.
- Implemented inventory management systems to optimize product availability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Lead
Mac's Local Eats
St. Louis, USA
11.2021 - 12.2022
- Managed flow of services to give guests the best experience.
- Daily ordering and inventory of fresh buns.
- Trained new hires of Mac's service process and mission of being 100% locally sourced.
- Quick problem solver and effective communicator for FOH to BOH.
Assistant Manager
The Depot Cafe
Fredericktown, USA
12.2020 - 11.2021
- Mentored, managed and drove the team to realize new strategies and objectives to grow sales.
- Analyzed inflow of business to maximize kitchen output to maintain excellence of service.
- Oversaw BOH to increase results from prep and production.
- Responsible for beer and liquor cost control. Conducted bi-weekly ordering and monthly bar inventory.
- Developed training materials for staff onboarding and ongoing development initiatives.
Education
Associates Degree - General Studies
Meramec Community College
St Louis,MO05.2010
Highschool Diploma -
Rockwood Summit Highschool
Fenton, MO05.2008
Automotive Program -
South County Technical Highschool
St Louis, MO05.2008
Skills
- Customer service
- Team leadership
- Time management
- Complex Problem-solving
- Staff management
- Staff training and development
- Customer relationship management (CRM)
- Shift scheduling
- Product management
- Inventory management
- Change management
Certification
ServSafe Manager and Food Handler certificate, 2028
Awards
Panera Bread Associate of the year, 2010
Job Title
Manager
Timeline
Lead
Mac's Local Eats
11.2021 - 12.2022
Assistant Manager
The Depot Cafe
12.2020 - 11.2021
Manager
St. Louis Bread Company (Panera)
08.2007 - Current
Associates Degree - General Studies
Meramec Community College
Highschool Diploma -
Rockwood Summit Highschool
Automotive Program -
South County Technical Highschool