Michaela Hargrove
Middletown,NJ
Summary
Experienced Salon Assistant passionate about the beauty industry with a strong foundation in customer service. Skilled in managing front desk operations, scheduling, and building client relationships. Excellent verbal communicator committed to exceptional service. Seeking to expand technical skills and grow under the mentorship of seasoned professionals in a dynamic salon setting. Enthusiastic and dedicated to excellence in beauty and client care.
Overview
1
1
year of professional experience
Work History
Bridal Stylist
Bridal by Gabrielle Loren
Long Branch, NJ
06.2024 - Current
- Craft elegant updos for special occasions such as weddings, proms, and other events, ensuring each client feels confident and looks their best.
- Prepare skin and hair according to each client's individual requests and preferences.
- Collaborate in the creation of engaging promotional content for social media platforms, showcasing the salon's services and attracting new clients through visually appealing and creative posts.
- Ensure that all tools and materials used during the application process are properly sanitized before use.
- Analyze customers' hair types prior to beginning a service to ensure the best results.
Salon Assistant
Jon Lori Salon
Fairhaven, NJ
02.2024 - Current
- Foster a welcoming atmosphere by cultivating a friendly attitude while interacting with guests.
- Administer shampooing services to clients, ensuring a relaxing experience with scalp treatments and conditioning treatments.
- Instruct clients about products utilized during their appointment and advocate suitable products for home care.
- Support stylists in executing color services such as highlighting, coloring, toning, and bleaching.
- Organize workstations for upcoming appointments by arranging styling chairs with necessary towels and tools.
- Ensure cleanliness of salon by sweeping floors, sanitizing surfaces, and organizing supplies.
Salon Receptionist
Jon Lori Salon
Fair Haven, NJ
08.2023 - 02.2024
- Warmly welcome customers and deliver exceptional customer service, ensuring they feel valued and appreciated upon arrival.
- Oversee the opening and closing of the reception area each day according to set guidelines, ensuring all tasks are executed with precision and efficiency.
- Coordinate appointments for clients, customers, and visitors, maintaining a meticulously organized and effective booking system.
- Supervise the front desk area, ensuring it remains impeccably neat and presentable.
- Efficiently resolve customer complaints, addressing concerns promptly and effectively to guarantee customer satisfaction.
- Cultivate relationships with existing clients through engaging conversation and proactive follow-up inquiries, building long-term trust and loyalty.
- Execute cash handling procedures, including accepting payments from clients, processing credit card transactions, and issuing refunds as necessary, ensuring all financial transactions are conducted accurately and securely.
Education
Cosmetology
Robert Fiance Beauty Schools
Ocean, NJ07-2024
Middletown High School North
Middletown, NJ06-2021
Electrician
Monmouth County Vocational School
Neptune Township, NJ06-2021
Skills
- Exceptional customer service skills
- Proficient in managing appointment schedules
- Maintains a consistently positive attitude
- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Meticulous attention to detail
- Adheres to strict sanitation and safety protocols
- In-depth knowledge of salon products
- Demonstrates professionalism in all interactions
- Experienced with Meevo Salon Management Software
Timeline
Bridal Stylist
Bridal by Gabrielle Loren
06.2024 - Current
Salon Assistant
Jon Lori Salon
02.2024 - Current
Salon Receptionist
Jon Lori Salon
08.2023 - 02.2024
Cosmetology
Robert Fiance Beauty Schools
Middletown High School North
Electrician
Monmouth County Vocational School
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