Michaela Henson
Easley,SC
Summary
Dynamic and skilled Bartender and Developer with a proven track record at The Cliffs, adept in mixology and cocktail list development, alongside fostering a culture of teamwork. Excelled in enhancing sales through premium brand upselling and implementing precision pouring to reduce costs, demonstrating strong multitasking and anticipating guest needs effectively.
Overview
8
8
years of professional experience
Work History
Bartender
Draper Purveying Company
Greenville, NC
11.2024 - Current
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Upsold customers from shelf to premium brands to help boost sales.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Developer
The Cliffs
Arden, NC
04.2022 - 10.2024
- Supervised cleanliness of guest service areas before, during and after service.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Provided exemplary customer service at all times while interacting with patrons.
Bartender
Tipsy Taco
Easley, SC
07.2021 - 04.2022
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server / Bartender
Copper River Grill
Greenville, SC
07.2019 - 07.2021
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Swim Instructor
The YMCA of Greenville
Greenville, SC
09.2016 - 09.2019
- Scheduled private lessons upon request from clients interested in more personalized instruction.
- Fostered a culture of teamwork and respect among students and staff.
- Organized and executed water safety courses, emphasizing the importance of safe swimming practices.
- Recognized danger and reacted calmly to mitigate risk.
- Assessed needs of participants and developed class exercises to address expectations.
- Administered first aid and CPR as needed, ensuring the safety and well-being of all participants.
Education
Bachelor of Science - Business Management
USC Upstate
Spartanburg, SCSkills
- Basic accounting
- Mixology
- Responsible alcohol service
- Cocktail list development
- Strong multitasking
- Anticipating guest needs
- Safe service compliance
- ABC standards
Timeline
Bartender
Draper Purveying Company
11.2024 - Current
Developer
The Cliffs
04.2022 - 10.2024
Bartender
Tipsy Taco
07.2021 - 04.2022
Server / Bartender
Copper River Grill
07.2019 - 07.2021
Swim Instructor
The YMCA of Greenville
09.2016 - 09.2019
Bachelor of Science - Business Management
USC Upstate