Michaela Kirkpatrick
Forest Lake,MN
Summary
Dedicated professional with extensive experience in service administration and customer support. Skilled in time management, record-keeping, and process improvement. Ready to leverage organizational expertise to streamline operations and enhance service delivery.
Overview
10
10
years of professional experience
Work History
Service Administrator
Walser Chevrolet
05.2023 - 03.2026
- Trained new team members on service administration procedures and customer interaction protocols.
- Maintained accurate records of service transactions, contributing to improved reporting accuracy and efficiency.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Established strong relationships with vendors, negotiating contracts that led to cost savings while maintaining quality standards.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Created organized filing system to manage department documents.
Pharmacy Technician
Walgreen's Pharmacy
10.2021 - 10.2022
- Processed prescription orders accurately and efficiently, ensuring compliance with regulatory standards.
- Assisted pharmacists in preparing medications, enhancing workflow and reducing wait times for customers.
- Maintained inventory levels, performing regular stock checks and restocking shelves as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance patient satisfaction.
- Collaborated with healthcare professionals to verify medication information, improving accuracy of prescriptions dispensed.
Lead Bank Teller
Wells Fargo
05.2016 - 08.2021
- Supervised daily operations of teller staff to ensure service excellence and compliance with banking regulations.
- Trained and mentored new tellers on systems, procedures, and customer service best practices.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times for customers.
- Resolved complex customer inquiries and issues, ensuring high levels of satisfaction and retention.
- Conducted regular audits of teller transactions to ensure adherence to internal controls and policies.
- Referred customers to other banking departments for specialized services.
Education
High School Diploma -
Bluesky Online High School
Bloomington, MN06-2013
Skills
- Document management
- Administrative background
- Administrative support
- Adaptability
- Time management abilities
- Workflow management
- Record keeping
- Document review
- Office coordination
- Organizational expertise
Timeline
Service Administrator
Walser Chevrolet
05.2023 - 03.2026
Pharmacy Technician
Walgreen's Pharmacy
10.2021 - 10.2022
Lead Bank Teller
Wells Fargo
05.2016 - 08.2021
High School Diploma -
Bluesky Online High School