Michaela Kirkpatrick
Forest Lake,MN
Summary
Dedicated professional with extensive experience in service administration and customer support. Skilled in time management, record-keeping, and process improvement. Ready to leverage organizational expertise to streamline operations and enhance service delivery.
Overview
10
10
years of professional experience
Work History
Service Administrator
Walser Chevrolet
White Bear Lake, MN
05.2023 - 03.2026
- Trained new team members on service administration procedures and customer interaction protocols.
- Maintained accurate records of service transactions, contributing to improved reporting accuracy and efficiency.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Established strong relationships with vendors, negotiating contracts that led to cost savings while maintaining quality standards.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Created organized filing system to manage department documents.
Pharmacy Technician
Walgreen's Pharmacy
Forest Lake, MN
10.2021 - 10.2022
- Processed prescription orders accurately and efficiently, ensuring compliance with regulatory standards.
- Assisted pharmacists in preparing medications, enhancing workflow and reducing wait times for customers.
- Maintained inventory levels, performing regular stock checks and restocking shelves as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance patient satisfaction.
- Collaborated with healthcare professionals to verify medication information, improving accuracy of prescriptions dispensed.
Lead Bank Teller
Wells Fargo
Forest Lake, MN
05.2016 - 08.2021
- Supervised daily operations of teller staff to ensure service excellence and compliance with banking regulations.
- Trained and mentored new tellers on systems, procedures, and customer service best practices.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times for customers.
- Resolved complex customer inquiries and issues, ensuring high levels of satisfaction and retention.
- Conducted regular audits of teller transactions to ensure adherence to internal controls and policies.
- Referred customers to other banking departments for specialized services.
Education
High School Diploma -
Bluesky Online High School
Bloomington, MN06-2013
Skills
- Document management
- Administrative background
- Administrative support
- Adaptability
- Time management abilities
- Workflow management
- Record keeping
- Document review
- Office coordination
- Organizational expertise
Timeline
Service Administrator
Walser Chevrolet
05.2023 - 03.2026
Pharmacy Technician
Walgreen's Pharmacy
10.2021 - 10.2022
Lead Bank Teller
Wells Fargo
05.2016 - 08.2021
High School Diploma -
Bluesky Online High School