Overview
Work History
Education
Timeline
Generic

Michaela Koller

Maynard,MA

Overview

8
8
years of professional experience

Work History

Customer Success Specialist, Level 1

CarGurus
02.2023 - Current

- Assists with client technical support for website, tool, and application use

- Coordinates with cross-departmental staff in Account Management and Collections

- Escalates support tickets to Level 2/Level 3 staff when necessary

Program Operations Assistant

American Antiquarian Society
05.2022 - 02.2023

- Provided logistical support for 5-10 library fellows daily

- Oversaw and maintained 3 scholar residences across campus

- Assisted with public programming, including lectures, book talks, and collections displays

Marketing and Outreach Coordinator

Documentary Educational Resources
01.2018 - 08.2019

-Created innovative marketing strategies for catalogue of over 900 ethnographic films

- Promoted between 5-10 new films each month for museum and university use

- Facilitated fundraising campaigns and outreach for ongoing film preservation initiatives

Museum Assistant

Porter-Phelps-Huntington Museum
05.2015 - 08.2017

- Provided upwards of 5 engaging tours of the museum, grounds, and gallery space to visitors daily

- Catalogued new collections and contributed to exhibitions research

- Aided in the planning and execution of various outreach events including community days, concerts, and educational symposiums

Education

Master of Arts - Landscape Archaeology

National University of Ireland, Galway
Galway, IE
10.2020

Bachelor of Arts - Anthropology

University of Massachusetts Amherst
Amherst, MA
12.2017

Timeline

Customer Success Specialist, Level 1

CarGurus
02.2023 - Current

Program Operations Assistant

American Antiquarian Society
05.2022 - 02.2023

Marketing and Outreach Coordinator

Documentary Educational Resources
01.2018 - 08.2019

Museum Assistant

Porter-Phelps-Huntington Museum
05.2015 - 08.2017

Master of Arts - Landscape Archaeology

National University of Ireland, Galway

Bachelor of Arts - Anthropology

University of Massachusetts Amherst
Michaela Koller