Michaela Loughran
Greensboro,NC
Summary
Dependable hospitality worker who excels in a fast paced, collaborative work environment. Ensures exceptional customer service and guest engagement, adapting to constantly changing needs. Upbeat, friendly and engaging personality with strong multitasking and problem solving abilities.
Overview
10
10
years of professional experience
Work History
Server/Hostess/Manager
Embur Fire Fusion
Greensboro, NC
03.2019 - Current
- Responsible for engaging with customers and ensuring satisfaction with the restaurant’s service
- Acquired exceptional knowledge of restaurant, including information from 5 menus as well as information outside of menus
- Trained 10 new crew members, providing ongoing coaching and mentoring for their initial months of job
- Assisted in resolving customer complaints to enhance dining experience.
- Collaborate with a team of 5 to provide efficient services in a fast-paced environment
Hostess/Server
Kau
Greensboro, NC
07.2018 - 01.2019
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Trained between 3 to 4 new team members on restaurant’s practices to maximize job satisfaction and productivity
- Acquired exceptional knowledge of restaurant and stayed up to date on menu changes to offer current and accurate information
Office Intern Project Management Intern
LT Apparel
Greensboro, NC
09.2016 - 07.2018
- Responsible for office maintenance and organization of office files and paperwork
- Collaborated with 1 other intern as well as over 15 other team members
- Addressed and resolved conflicts and/or mistakes with products
- Engaged with and assisted team members
- Oversaw 2 sample sales, communicating with and selling clothing to customers
Education
Bachelor of Arts - Arts Administration
University of North Carolina Greensboro, College of Visual & Performing Arts
Greensboro, NC05-2020
Skills
- Collaborative
- Adaptable
- Active Listening
- Problem-Solving
Internship Experience
- January 2020- March 2020
- North Carolina Folk Festival: Greensboro, NC - Project Management Intern
- Researched and developed an understanding of project management and digital organization
- Assisted Festival staff with the incorporation of a formal and hierarchical project management approach
Timeline
Server/Hostess/Manager
Embur Fire Fusion
03.2019 - Current
Hostess/Server
Kau
07.2018 - 01.2019
Office Intern Project Management Intern
LT Apparel
09.2016 - 07.2018
Bachelor of Arts - Arts Administration
University of North Carolina Greensboro, College of Visual & Performing Arts