Rileigh Roberts
Menifee,CA
Summary
Dynamic and customer-focused professional with a proven track record of delivering exceptional service. Skilled in resolving customer concerns with empathy and professionalism, while maintaining a welcoming and upbeat environment. Proficient in cash handling and technology, with a strong ability to exceed expectations and build lasting guest relationships. A dependable, adaptable team player committed to creating memorable customer experiences for everyone.
Overview
3
3
years of professional experience
Work History
Server / Hostess
Canyon Cowboy
12.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs
- Addressed customer complaints or concerns professionally
- Assisted in training new hires
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Cashier
New York Uppercrust Pizza
01.2022 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Psychology - Behavioral Sciences
Grand Canyon University
Phoenix, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Punctual
- Organized / efficient
- Hardworking
- Collaborative
- Professionalism
- Strong adaptability
- Problem solving skills
- Proficient with technology
- Patient and empathetic
Timeline
Server / Hostess
Canyon Cowboy
12.2023 - 09.2024
Customer Service Cashier
New York Uppercrust Pizza
01.2022 - 08.2023
Psychology - Behavioral Sciences
Grand Canyon University
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