Michaela Martin
Los Angeles,CA
Summary
Dynamic customer service professional with a background in retail sales and front-desk operations. Adept at multitasking and organization, I have successfully grown sales through tailored recommendations and optimized displays in the retail environment. At the front desk, I have overseen daily operations while problem-solving crises. Proficient in Google Suite and Microsoft Office, I utilize my detail-oriented nature to deliver excellent customer service, and emphasize company ethos.
Overview
7
7
years of professional experience
Work History
Retail Sales Merchandiser
Kendal Floral
Portland, OR
12.2023 - 01.2025
- Curated and maintained floral displays in high-traffic environments, ensuring seasonal relevance and appeal
- Engaged customers to upsell and provide tailored recommendations
- Monitored plant health and freshness and performed regular grooming
- Collaborated with management to optimize product placement and drive sales
Service Center Assistant
University of Oregon Housing
Eugene, OR
09.2021 - 06.2023
- Opened and closed the service center
- Oversaw front desk operations, providing hospitality services, and personalized support to residents and guests.
- Fielded calls on a multi-line phone system, provided information on campus resources, and connected residents to other departments if needed
- Maintained a key database and access card system
- Managed administrative tasks such as data entry, inventory, and record-keeping to ensure efficient service
- Experienced in trouble-shooting issues and handling crises
Seasonal Sales Associate
Designer Shoe Warehouse
Hillsboro, OR
06.2021 - 09.2021
- Operated registers to process orders, returns, and exchanges
- Fulfilled online orders and maintained quality communication with customers
Sales Associate
Kohl's
Hillsboro, OR
06.2018 - 12.2019
- Greeted and engaged customers to provide styling advice and personalized recommendations
- Unloaded and merchandised new freight
- Assisted in all levels of retail from operating POS systems to loss prevention
Education
B.A. - Comparative Literature & Political Science
University of Oregon
Eugene, OR06.2023
Skills
- Customer Engagement
- Multitasking
- Organization
- Attention to detail
- Google Suite
- Microsoft Office
Timeline
Retail Sales Merchandiser
Kendal Floral
12.2023 - 01.2025
Service Center Assistant
University of Oregon Housing
09.2021 - 06.2023
Seasonal Sales Associate
Designer Shoe Warehouse
06.2021 - 09.2021
Sales Associate
Kohl's
06.2018 - 12.2019
B.A. - Comparative Literature & Political Science
University of Oregon
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