Michaela Matheny
Peoria
Summary
Michaela is an energetic, compassionate team member with 10 years worth of customer service experience, ranging from in-store to general manager. While working, she also attended Illinois Central College, where she received certification for IT Fundamentals and learned the specifics of each computer operating system. Through multiple customer service jobs and classes, Michaela is passionate about providing hospitality, attention to detail, and support to her team.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden
Peoria
2023.07 - Current
- Greeting guests with a positive attitude
- Listening to orders and insuring they're correct for kitchen staff
- Time managing food and drink to customer's satisfaction
- Restocking general work areas to ensure smooth back of house flow
- Communicating effectively during large parties and busy times to help and receive support when needed
General Manager
Auntie Anne's
Peoria
2019.06 - 2023.08
- Receiving customer's orders on a POS system, offering up sales and helping with mobile app
- Distributing roles to employees to maintain flow during busy weekends and holidays
- Inputting waste numbers in Excel for dough yield to ensure profits
- Ordering inventory weekly and organizing for easy access
- Cash handling to keep safe and tills correct /delivering deposits and filling out change orders
In-Store
Papa John's
Peoria
2017.06 - 2018.08
- Answering phones and putting orders into the POS system
- Assembling pizzas and side items in a timely manner for delivery drivers and pick up
- Maintaining store cleanliness
Education
CompTia IT Fundamentals -
Illinois Central College
PeoriaDiploma -
Richwoods High School
PeoriaFood safety certificate -
ServSafe
PeoriaSkills
- Customer service experience for 10 years
- Certification in IT Fundamentals from Illinois Central College
- Knowledge of various computer operating systems
- Microsoft Word, Excel, Powerpoint
- Multi-tasking phone management
- Organization
- Passionate about hospitality and attention to detail
- Promoting sales/specials
- Supportive team player
- Time management
- Work-flow optimization
Timeline
Server
Olive Garden
2023.07 - Current
General Manager
Auntie Anne's
2019.06 - 2023.08
In-Store
Papa John's
2017.06 - 2018.08
CompTia IT Fundamentals -
Illinois Central College
Diploma -
Richwoods High School
Food safety certificate -
ServSafe