Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michaela Mayden

Homewood,IL

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

4
4
years of professional experience

Work History

Regional Lead

Smile Obsession
Oak Lawn, Illinois
01.2023 - Current
  • Verified insurance coverage for patients prior to scheduled medical procedures.
  • Educated patients on insurance requirements and benefits related to their care.
  • Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
  • Assisted patients with appointment scheduling and registration processes.
  • Processed payments from patients using cash registers or computer software programs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Front Desk Supervisor

Accelerate Indoor Speedway
Mokena, Illinois
05.2021 - 12.2022
  • Managed daily front desk operations and staff schedules.
  • Assisted customers with reservations, inquiries, and ticket purchases efficiently.
  • Trained new front desk staff on procedures and customer service best practices.
  • Organized promotional events and activities to engage customers and boost attendance.
  • Monitored cash register transactions and maintained accurate financial records daily.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.

Education

High School Diploma -

Homewood Flossmoor High School
Flossmoor, IL
05-2022

Skills

  • Patient education
  • HIPAA compliance
  • Insurance verification
  • Customer relationship management
  • Critical thinking
  • Medical terminology
  • Calm and professional under pressure
  • Multitasking capacity

References

Yolanda Guerrero, 872- 214-5837

Smile Obsession, Practice Manager 

Wendell Thomas, 708-925-8544

Chicago Heights Fire Chief, Family friend

Sandra Jimenez, 708-651-0658

Advocate Er Nurse, Business Relations

Timeline

Regional Lead

Smile Obsession
01.2023 - Current

Front Desk Supervisor

Accelerate Indoor Speedway
05.2021 - 12.2022

High School Diploma -

Homewood Flossmoor High School

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