Michaela Hines

Kansas City,MO

Summary

Detail-oriented Paralegal/Case Manager with experience managing high-volume personal injury cases from intake through settlement. Proven ability to coordinate with attorneys, insurance carriers, and clients while maintaining compliance, accuracy, and deadlines. Experienced in administrative operations, record management, and data tracking from prior Office Assistant experience, supporting streamlined workflows and effective information management. Skilled in medical record analysis, demand preparation, and client communication in fast-paced legal environments.

Overview

years of professional experience

Work History

Paralegal / Case Manager

DM Injury Law

Kansas City, MO

11.2024 - Current

Manage a high-volume caseload of 200+ personal injury matters, overseeing cases from intake through settlement
Serve as primary point of contact for clients, maintaining consistent communication and providing case status updates
Draft, prepare, and submit letters of representation, settlement demands, and legal correspondence to insurance carriers
Review, analyze, and summarize medical records and billing to support demand packages and negotiations
Coordinate closely with attorneys to ensure case strategy alignment and timely progression
Monitor deadlines, follow up with providers and insurers, and proactively address case issues
Maintain organized and compliant case files within case management systems
Managed multiple priorities in a fast-paced environment while maintaining attention to detail and accuracy

Office Assistant

University of Central Missouri Housing

Warrensburg, MO

02.2019 - 05.2023

Facilitated communication between residents and university departments, ensuring timely issue resolution and operational efficiency
Maintained ongoing email correspondence with residents and staff regarding package notifications, service requests, and building concerns
Managed incoming and outgoing correspondence, ensuring accurate and timely information distribution
Improved office organization by implementing structured filing systems and digital record-keeping processes
Monitored and maintained office supply inventory, submitting procurement requests to support uninterrupted operations
Handled sensitive information with a high level of confidentiality and compliance
Performed accurate data entry and document processing, ensuring proper record maintenance and accessibility

Education

Bachelor of Science - Criminal Justice

University of Central Missouri

05-2024

Skills

Legal and Technical
Case management & file maintenance
Demand preparation & legal drafting
Medical records review & data analysis
Microsoft Office Suite (Word, Excel, Outlook)
Documentation, Data management, Data Integrity & Reporting
Client & Communication Skills
Client relations & case communication
Professional written correspondence

Conflict resolution & de-escalation
Insurance carrier communication
Organizational Strengths
High-volume caseload management
Deadline tracking & follow-up
Accuracy, attention to detail, and compliance
Time management & multitasking

Client & Communication:

Client Relations & Case Communication

Timeline