Michaela Preddy
Cassville,MO
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
3
3
years of professional experience
Work History
Team Manager
Alorica Inc
04.2022 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Customer Service Representative
Alorica Inc
11.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Representative
Communications Solutions LLC
05.2020 - 11.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
Education
Bachelor of Science - Business Administration
Missouri Southern State University
Joplin, MO05.2024
Skills
- Professional Relationships
- Managing Production Teams
- Operational Efficiency
- Consumer Banking
- Customer Relationship Management
- Operations Understanding
- Developing Customer Relationships
- Documentation Skills
- Verbal and Written Communication
- De-Escalating Conflicts
Timeline
Team Manager
Alorica Inc
04.2022 - Current
Customer Service Representative
Alorica Inc
11.2020 - 04.2022
Sales Representative
Communications Solutions LLC
05.2020 - 11.2020
Bachelor of Science - Business Administration
Missouri Southern State University