Michaela Raetzer
San Antonio
Overview
9
9
years of professional experience
Work History
Bartender
Sugar
San Antonio
06.2025 - 07.2025
- Delivered exceptional customer service in fast-paced bar and restaurant environments, consistently exceeding guest expectations.
- Expertly crafted a wide range of classic and contemporary cocktails, ensuring accuracy, speed, and presentation.
- Managed cash and credit transactions with high accuracy; balanced register and performed nightly close-outs.
- Maintained a clean, organized, and fully stocked bar in compliance with health and safety regulations.
- Upsold premium liquors and promoted daily specials, contributing to increased revenue.
- Trained and mentored new bartenders and barbacks on service standards and drink preparation.
Manager
Steepologie
Seattle
10.2019 - 03.2023
- Followed up with customers to support satisfaction and resolve any issues.
- Performed data entry tasks accurately and efficiently using computer software programs.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Generated reports on customer feedback regarding products and services offered by the company.
United States Army Service Member
Army
Fort Benning
07.2017 - 08.2019
- Completed regular maintenance service on vehicles including all changes, tire rotations, and break repairs.
- Ordered accurate amounts of parts and supplies to maintain necessary inventory.
- Ensuring that the shop was kept clean and organized at all times sweeping floors daily.
Customer Service Representative
Steepologie
Seattle
04.2016 - 07.2017
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Resolved customer complaints promptly and efficiently.
- Processed orders and detailed transaction information to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Barista on floor as well as sales person.
Skills
- Customer service
- Multitasking
- Scheduling
- Training new employees
- Strong administrative skills
Timeline
Bartender
Sugar
06.2025 - 07.2025
Manager
Steepologie
10.2019 - 03.2023
United States Army Service Member
Army
07.2017 - 08.2019
Customer Service Representative
Steepologie
04.2016 - 07.2017