Overview
Work History
Skills
Timeline
Generic

Michaela Raetzer

San Antonio

Overview

9
9
years of professional experience

Work History

Bartender

Sugar
San Antonio
06.2025 - 07.2025
  • Delivered exceptional customer service in fast-paced bar and restaurant environments, consistently exceeding guest expectations.
  • Expertly crafted a wide range of classic and contemporary cocktails, ensuring accuracy, speed, and presentation.
  • Managed cash and credit transactions with high accuracy; balanced register and performed nightly close-outs.
  • Maintained a clean, organized, and fully stocked bar in compliance with health and safety regulations.
  • Upsold premium liquors and promoted daily specials, contributing to increased revenue.
  • Trained and mentored new bartenders and barbacks on service standards and drink preparation.

Manager

Steepologie
Seattle
10.2019 - 03.2023
  • Followed up with customers to support satisfaction and resolve any issues.
  • Performed data entry tasks accurately and efficiently using computer software programs.
  • Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
  • Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
  • Assisted with training new employees on the company's procedures for handling customer inquiries.
  • Generated reports on customer feedback regarding products and services offered by the company.

United States Army Service Member

Army
Fort Benning
07.2017 - 08.2019
  • Completed regular maintenance service on vehicles including all changes, tire rotations, and break repairs.
  • Ordered accurate amounts of parts and supplies to maintain necessary inventory.
  • Ensuring that the shop was kept clean and organized at all times sweeping floors daily.

Customer Service Representative

Steepologie
Seattle
04.2016 - 07.2017
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Resolved customer complaints promptly and efficiently.
  • Processed orders and detailed transaction information to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Barista on floor as well as sales person.

Skills

  • Customer service
  • Multitasking
  • Scheduling
  • Training new employees
  • Strong administrative skills

Timeline

Bartender

Sugar
06.2025 - 07.2025

Manager

Steepologie
10.2019 - 03.2023

United States Army Service Member

Army
07.2017 - 08.2019

Customer Service Representative

Steepologie
04.2016 - 07.2017

Similar Profiles

CREATE PROFILE
Michaela Raetzer