Michaela Ratzel
Reinholds,USA
Summary
Dedicated healthcare worker with 7+ years of experience in patient care, dental office coordination, billing, and administration. Skilled in appointment scheduling, insurance verification, claims submission, payment collection, and patient records management. Proficient in Open Dental and PointClickCare with strong knowledge of HIPAA compliance and medical terminology.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator & Billing Coordinator
Harvest Dental
Akron, PA
11.2022 - Current
- Schedule and coordinate patient appointments efficiently.
- Verify insurance eligibility and explain coverage to patients.
- Submit insurance claims and support billing to ensure timely reimbursement.
- Collect and record patient payments.
- Manage scheduling, billing, claims, and records using Open Dental.
- Deliver professional customer service and maintain confidentiality.
- Answer incoming calls and assist patients with scheduling and inquiries.
- Open and prepare the dental office daily for operations.
Certified Nursing Assistant
Maple Farm Nursing Center
Akron, PA
05.2019 - 01.2022
- Provided direct patient care, including hygiene, mobility, and feeding assistance.
- Supported patient recovery by following rehabilitation and care plans.
- Maintained clean, safe, and sanitized patient areas following infection-control standards.
- Provided hands-on patient care under direct RN supervision. under direct RN supervision.
- Recorded vital signs (blood pressure, temperature, pulse, height, weight).
- Completed daily patient charting in PointClickCare.
Kitchen Staff Member
Refreshing Mountain Retreat & Adventure Center
Stevens, PA
06.2016 - 02.2018
- Prepared food items and maintained food inventory standards.
- Maintained clean, sanitary kitchen and food service areas per health codes.
- Cleaned kitchenware using commercial dishwashing equipment.
- Executed daily closing procedures, including cleaning and trash disposal.
Education
Nursing Coursework (Biology, Chemistry, Anatomy & Physiology)
Alvernia University
Reading, PA01-2019
Certified Nursing Assistant -
Harrisburg Area Community College
Lancaster, PA01-2019
High School Diploma -
Cocalico Senior High School
Denver, PA01-2018
Skills
- Patient scheduling
- Open Dental software
- Patient advocacy
- HIPAA protocol adherence
Timeline
Patient Care Coordinator & Billing Coordinator
Harvest Dental
11.2022 - Current
Certified Nursing Assistant
Maple Farm Nursing Center
05.2019 - 01.2022
Kitchen Staff Member
Refreshing Mountain Retreat & Adventure Center
06.2016 - 02.2018
Nursing Coursework (Biology, Chemistry, Anatomy & Physiology)
Alvernia University
Certified Nursing Assistant -
Harrisburg Area Community College
High School Diploma -
Cocalico Senior High School