Michaela Richburg
Irmo,SC
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Comfortable with performing venipuncture and handling specimens with care. Utilizes effective communication to reassure patients and ensure accurate data collection. Track record of maintaining compliance with health and safety standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Customer Service/Cashier
Frank's Car Wash
05.2023 - Current
- Maintain cleanliness and organization in checkout area to enhance customer experience.
- Train new employees on cash handling procedures and customer service best practices.
- Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
- Reconcile cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Work effectively in fast-paced environments.
- Assist customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Train new attendants on proper car wash techniques and customer service best practices.
Sales Associate/Personal Stylist
Nordstrom
06.2022 - 12.2022
- Assisted customers in locating products and provided knowledgeable recommendations.
- Handled inventory management tasks, including restocking shelves and tracking product availability.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Engaged with customers to build rapport and loyalty.
Ramp Agent
Swissport Cargo Services
11.2021 - 06.2022
- Assisted in maintaining safety protocols during ramp operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
- Unpacked and repacked items in different quantities and configurations for shipment.
PDI Technician
Gulf States Toyota Inc.
09.2020 - 04.2021
- Utilized diagnostic tools to assess vehicle performance and safety.
- Diagnosed and resolved technical issues in vehicles efficiently.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying issues.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
Server
Fatz Cafe
04.2019 - 11.2020
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
Personal Shopper
Walmart
01.2020 - 09.2020
- Trained new employees on customer service, how to pick items, dispensing orders, and organizing work room.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Resolved online order problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving missing items, delayed orders, and long wait time issues.
Automotive Service Consultant
Walmart
06.2019 - 01.2020
- Answered questions and provided information about oil /tire changes, battery concerns, and financial quotes for services.
- Responded to all customer inquiries thoroughly and professionally.
- Used technical skills to complete section work , zoning , top stock, and finding the right product for our customers in our inventory management app.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Cashier
Bi Lo
09.2018 - 06.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Trained as closing cashier and provided back-up coverage to provide customers with optimal support.
Education
No Degree - Phlebotomy
South Carolina School of Phlebotomy
Fort Mill, SC10-2025
High School Diploma -
Dutch Fork High School
Irmo, SC06-2018
Skills
- Teamwork
- Strong will power
- Problem resolution
- Very organized & clean worker
- Great customer service
- Order of draw
- Venipuncture technique
- HIPAA compliance
- Specimen labeling
- Blood specimen storage
- Anatomy and physiology
- Centrifugation process
- Sample handling
- Medical terminology
- Specimen preparation
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Infection control protocols
Timeline
Customer Service/Cashier
Frank's Car Wash
05.2023 - Current
Sales Associate/Personal Stylist
Nordstrom
06.2022 - 12.2022
Ramp Agent
Swissport Cargo Services
11.2021 - 06.2022
PDI Technician
Gulf States Toyota Inc.
09.2020 - 04.2021
Personal Shopper
Walmart
01.2020 - 09.2020
Automotive Service Consultant
Walmart
06.2019 - 01.2020
Server
Fatz Cafe
04.2019 - 11.2020
Cashier
Bi Lo
09.2018 - 06.2019
No Degree - Phlebotomy
South Carolina School of Phlebotomy
High School Diploma -
Dutch Fork High School
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