Michael A. Rodriguez
Operations Manager
Flushing,NY
Summary
Skilled Assistant Manager, well-versed in using organizational and multitasking skills to support and enhance parking operations. Top-notch planning and project management strengths. Time driven. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Reimagined Parking LLC
New York, NY
01.2021 - Current
- Coordinate and Launch & New Hire Onboarding Programs using Clover Systems.
- Lead training sessions for returning employees
- Develop and Introduce new policies and procedures to field teams.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Worked closely with clients to understand needs and resolve diverse issues, and heavy resolution issues.
- Create and Deliver engaging learning materials.
- Review & Evaluate team members performance.
- Provide relevant feedback on skills and/or gaps in competencies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Addressed customer concerns with suitable solutions.
- Collaborated with team managers on quality audits.
Assistant Park Supervisor
Department of Parks and Recreation NYS
New York, NY
11.2019 - 01.2021
- Supervised two morning shifts in completing large landscaping projects.
- Communicated with current and prospective vendors regarding services and pricing.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Evaluated subordinate personnel to provide constructive feedback and enhance performance.
- Inspected completed work to maintain high-standards of finished projects.
- Delegated and assisted with tasks related to landscaping, lawn cultivation and tree pruning.
- Reviewed contracts and project requirements to determine service, equipment and personnel needs.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
- Sourced landscape and plant materials from local vendors to minimize delays or downtime.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Transportation Assistant
Queens Center for Progress
Jamaica, NY, NY
02.2018 - 12.2020
- Kept department efficient and compliant by proactively managing schedules and daily operations.
- Input, tracked and reviewed data using Access software.
- Executed safe work practices in accordance with HIPPA policies and procedures.
- Performed ongoing evaluation of route to determine efficiency.
- Maintained records of drivers training, including tie down in compliance and lift training.
- Evaluated and filed documentation for group schedules and gas expenditures.
- Maintained interior of assigned bus to provide clean and sanitary environment for passengers.
- Maintained 60 agency vehicles and making sure that they are in compliance with all QCP standards.
- Collaborated with transportation manager to orient, train and evaluate bus drivers.
- Prepared documents for application process for Department of Transportation.
Site Superintendent
King Freeze Mechanical Corp.
New York, NY
10.2013 - 01.2016
- Managed site operations, resulting in completion under budget and ahead of schedule.
- Communicated directly with clients to resolve problems and coordinate site work.
- Supervised work of technicians and subcontractors to determine proper installation of fiber optic and copper cable infrastructure.
- Modified plans in response to delays, bad weather or construction site emergencies.
- Managed and led team of workers in large-scale civil projects.
- Coordinated schedules of vendors and service providers to handle diverse operational and supply needs.
- Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Reduced employee and subcontractor turnover rate.
Education
Notary Public
Certified Notary Public
New York, NY04.2020
SST Site Safety Training - Manager Training
Able Safety Group
New York, NY12.2013
ABA Certification - Paralegal Studies
New York Paralegal School
New York, NY10.2005
Skills
- Strong communication and verbal skills
- Training and Development
- Scheduling and Calendar Management
- Database Organization
- Training & Transportation Procedures
- Problem/Conflict Resolution
- Microsoft Suite
- Detail Oriented
- Interpersonal Communications
- Regulatory Compliance
- Strong work ethic
- Budget planning
Timeline
Assistant Manager
Reimagined Parking LLC
01.2021 - Current
Assistant Park Supervisor
Department of Parks and Recreation NYS
11.2019 - 01.2021
Transportation Assistant
Queens Center for Progress
02.2018 - 12.2020
Site Superintendent
King Freeze Mechanical Corp.
10.2013 - 01.2016
Notary Public
Certified Notary Public
SST Site Safety Training - Manager Training
Able Safety Group
ABA Certification - Paralegal Studies
New York Paralegal School
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