Michaela Rodriguez
Henderson
Summary
Compassionate, dependable, and recovery-minded professional with 8+ years of experience in client support, safety monitoring, crisis response, and service-focused environments. Brings personal understanding of the recovery journey with over two years of sobriety, allowing for genuine empathy, encouragement, and connection with individuals seeking treatment. Skilled in de-escalation, documentation, confidentiality, HIPAA compliance, and creating a safe, respectful environment for clients during vulnerable stages of recovery. Passionate about helping others build stability, hope, and long-term success.
Overview
8
8
years of professional experience
Work History
Security Officer
IPS Nationwide Inc
Las Vegas
03.2026 - Current
- Maintain a safe and secure environment through monitoring, observation, and emergency response.
- Use calm communication and de-escalation techniques during stressful situations.
- Complete accurate incident reports and daily activity logs.
- Support individuals respectfully while enforcing policies and maintaining safety.
- Respond quickly and professionally to urgent situations.
RX Specialist
Maplebear Inc.
Las Vegas
08.2020 - 03.2026
- Managed high-volume responsibilities while maintaining accuracy and professionalism.
- Assisted customers with urgent concerns using patience and problem-solving skills.
- Handled sensitive customer information with discretion while following privacy and confidentiality standards aligned with HIPAA practices.
- Demonstrated reliability, accountability, and strong time management.
- Maintained records and organized daily operations efficiently.
Ambassador
The D Hotel & Casino
Las Vegas
01.2020 - 08.2020
- Provided welcoming support to diverse individuals in fast-paced settings.
- Assisted guests with concerns while maintaining professionalism and empathy.
- Helped resolve conflicts calmly and effectively.
- Worked with multiple departments to ensure safety and satisfaction.
Customer Service Representative
Alorica
Las Vegas
09.2019 - 01.2020
- Provided empathetic support to individuals experiencing stress or frustration.
- Used active listening to resolve concerns and provide solutions.
- Maintained confidential customer records and documented interactions accurately in compliance with HIPAA and privacy guidelines.
- Protected sensitive personal information while following company security procedures.
- Delivered professional service while meeting quality and performance standards.
Dispatch Coordinator
Question Software Inc
Henderson
08.2018 - 03.2019
- Coordinated urgent requests and prioritized response needs.
- Maintained communication between teams and ensured organized workflows.
- Demonstrated sound judgment in high-pressure situations.
Education
General Education Dimploma
Albuquerque, NMSkills
- Recovery Peer Support
- Client Care & Advocacy
- Behavioral Health Support
- Crisis Intervention
- Conflict De-escalation
- Safety Monitoring
- HIPAA Compliance
- Documentation & Case Notes
- Intake Support
- Team Collaboration
- Professional Boundaries
- Dependability & Compassion
Recovery Experience
Peer Recovery Perspective
- Maintained over two years of personal sobriety and active recovery.
- Understands challenges clients face during detox, early recovery, and rebuilding life.
- Able to provide encouragement, hope, and relatable support while maintaining professional boundaries.
- Passionate about helping others feel seen, supported, and motivated in treatment.
Timeline
Security Officer
IPS Nationwide Inc
03.2026 - Current
RX Specialist
Maplebear Inc.
08.2020 - 03.2026
Ambassador
The D Hotel & Casino
01.2020 - 08.2020
Customer Service Representative
Alorica
09.2019 - 01.2020
Dispatch Coordinator
Question Software Inc
08.2018 - 03.2019
General Education Dimploma