Michaela Rodzen
Springfield,MA
Summary
Experienced with operating multi-line switchboards and managing high call volumes. Utilizes comprehensive knowledge of communication protocols to ensure seamless connections and efficient call handling. Strong understanding of customer service principles and importance of maintaining professionalism under pressure.
Skilled at routing calls and mail, scheduling emergency surgeries on weekends and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Switchboard Operator
Mercy Medical Center
09.2024 - Current
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
Panini Artist / Supervisor
Hot Table
11.2021 - 01.2025
- Leadership
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Cashier
Big Y World Class Market
11.2021 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sandwich Artist
Subway
06.2019 - 08.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Cashier
Atkins Farm Country Market
04.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Nursing
Career Technical Education Center
West Springfield, MAHigh School Diploma -
South Hadley High School
South Hadley, MA 08.2012 - 06.2016
Skills
- Dependability
- Quick-learning
- Empathy and patience
- Strong memory
- Strong computer skills
- Strong organization skills
Timeline
Switchboard Operator
Mercy Medical Center
09.2024 - Current
Panini Artist / Supervisor
Hot Table
11.2021 - 01.2025
Cashier
Big Y World Class Market
11.2021 - 06.2023
Sandwich Artist
Subway
06.2019 - 08.2021
Cashier
Atkins Farm Country Market
04.2018 - 12.2018
High School Diploma -
South Hadley High School
08.2012 - 06.2016
No Degree - Nursing
Career Technical Education Center
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