Michaela Russell
Belleville,IL
Summary
Seeking a position that will allow me to use my qualities and experience to be successful.
Overview
9
9
years of professional experience
Work History
Receptionist
H&R Block
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
ADT Dealer
Gebhart Marler
01.2023 - 01.2024
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
Assistant Teacher
Troy Early Childhood Center Too
04.2022 - 01.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Server
Papa Vitos Pizza
05.2018 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Smoothie King
10.2015 - 05.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Processed payroll by validating work hours and attendance of employees.
- Reviewed invoices to enter data into Excel spreadsheet to track capital improvements.
Server
Bandanas BBQ
11.2016 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Belleville Township High School West
Belleville, IL05.2016
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Verbal and written communication
- Scheduling
- Scheduling appointments
- Customer/Client relations
- Greeting and Seating Clients
- Multi-line telephone operation
- Office Management
- Typing Speed
Graphic Designer
Customizing novelty tumblers and clothing.
Timeline
Receptionist
H&R Block
01.2024 - Current
ADT Dealer
Gebhart Marler
01.2023 - 01.2024
Assistant Teacher
Troy Early Childhood Center Too
04.2022 - 01.2023
Server
Papa Vitos Pizza
05.2018 - 05.2019
Server
Bandanas BBQ
11.2016 - 02.2017
Manager
Smoothie King
10.2015 - 05.2017
High School Diploma -
Belleville Township High School West