MICHAELA SCHMIDT
El Paso,TX
Summary
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on correspondence, problem-solving, and delivering results under shifting demands. Skilled in document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
OnSource
El Paso, TX
03.2024 - Current
- Working 40 hours a week
- Address customer inquiries through various communication channels, ensuring efficient resolution.
- Address customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Address customer inquiries regarding products, services, and company information.
- Cultivated strong customer relationships through active listening techniques, enhancing client retention and satisfaction.
- Enhanced resolution time by implementing effective problem-solving strategies for customer complaints.
- Engaged in training programs to deepen product knowledge and elevate customer service skills.
Client Specialist
First Financial Group of American Fidelity Corporation
El Paso, TX
03.2022 - 03.2024
- Working 40+ hours a week
- Cultivated strong relationships with school district staff to enhance client satisfaction.
- Educated employees at schools on health and life benefits provided by the district.
- Executed quarterly district visits throughout New Mexico and Southwest Texas to strengthen regional relationships.
- Organized and executed comprehensive travel arrangements for business trips.
- Facilitated new employee orientation sessions on benefits enrollment and conference participation. Helped new hires understand available benefits and resources. Supported teams in navigating enrollment processes effectively.
- Facilitated communication with benefit providers to resolve billing inquiries. Supported clients in understanding their benefits and billing processes. Maintaining accurate records of provider interactions and preparing reports.
- Ensured adherence to regulatory standards and compliance protocols.
- Assisted individuals in navigating life event changes. Supported clients with claims processing and documentation. Provided guidance on available resources and options.
- Facilitated client onboarding processes to enhance customer satisfaction and retention.
- Developed tailored financial solutions based on clients' unique needs and goals.
Property Manager
Housing Authority of the City of El Paso
El Paso, TX
11.2019 - 03.2022
- Managing multiple properties at a time
- Maintaining residential files and completing file audits
- Responsible for the preparation of final form of material such as, letters, and reports
- Executed editing and merging of letters and reports using Excel and Word software.
- Traveling to other locations temporarily to complete documents for transfers and move outs
- Posts monthly rent, and unit inspections.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- State inspections
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- 40 hours a week
Assistant Property Manager
Housing Authority of the City of El Paso
El Paso, TX
03.2017 - 11.2019
- Managed up to 365 housing units
- Conducts residents’ annual recertification, income calculations and child support information
- Posts monthly rent, responsible for conducting home inspections, TDHCA inspections, walks grounds and posts any violations and reports vacancies
- Ability to file documentation, create purchase orders, run crystal reports, trained in Yardi acquisitions
- Enforces leases and lease violations, pulls weekly vacancy reports, assists with HUNT file audits
- Ensures that files include all required documents and that all documents are properly signed
- Uses a word processor to enter in documented information into the database
- Responsible for the preparation of draft and/or reports
- Maintains confidential information and security of the institution
- Answered telephone calls and took messages, processing incoming and outgoing mail, edits and composes letters and residential documents
- Schedules appointments and coordinates meetings and conferences for the staff.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments, and parking, etc.
- Processed security deposit refunds.
- 40 hour work week
Business Manager
GPS International Automotive
El Paso, TX
01.2001 - 01.2017
- Supported top-level decision-making and strategy planning, forging productive relationships with clients
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw administration, accounting functions, purchasing and weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Used business software packages to maintain files and administrative records.
- Appraised inventory levels bi-weekly and ordered new merchandise to keep quantities well-stocked.
- 40+ hour work week
Education
EPPC
University of Phoenix
Skills
- Verbal and written communication
- Organization
- Keyboarding skills
- Utilizing software
- Business correspondence
- Report writing
- File management
- Customer service
Certification
- Novogradac Property Compliance Certification
- Fair Housing Accessibility Cyber Awareness Certification
- Fair Housing Rules of Behavior for Tenant Rental Assistance Certification
- Fair Housing Certification
- Fair Housing for Managers
- Fair Housing – TDHCA
- Affirmative Fair Housing Marking Plan Certification
- Code of Business Ethics and Conduct
- Notary Public
- Texas Life, Accident, Health, and HMO License
Accomplishments
- Health Fair / Food Pantry / Blood Drive / Crime Stoppers with EPDD / Community meetings / Active Shooter Training / Mental Health Training / State Rental Assistance / Family and Children consulting and assistance
Timeline
Customer Service Representative
OnSource
03.2024 - Current
Client Specialist
First Financial Group of American Fidelity Corporation
03.2022 - 03.2024
Property Manager
Housing Authority of the City of El Paso
11.2019 - 03.2022
Assistant Property Manager
Housing Authority of the City of El Paso
03.2017 - 11.2019
Business Manager
GPS International Automotive
01.2001 - 01.2017
EPPC
University of Phoenix