Michaela Sneed
Dallas
Summary
Dynamic and detail-oriented Medical Assistant with extensive experience at Husna Iqbal, Family Practice, specializing in EKG interpretation and patient care, excelling in maintaining HIPAA compliance and nurturing patient relationships.
Overview
10
10
years of professional experience
Work History
Donor Support Technician (DST)
CSL Plasma
Grand Prairie
02.2024 - Current
- Managed donor records and performed detailed data entry to maintain regulatory and compliance standards.
- Verified donor eligibility, documented information accurately in electronic systems, and followed strict protocols to ensure safety and confidentiality.
- Supported daily operations by maintaining organized records and addressing routine questions in a professional, customer-focused manner.
Home Attendant
Supreme Home Health
Dallas
07.2020 - Current
- Provided in-home care and support for clients, including personal care, daily living activities, and companionship.
- Assisted with medication administration, mobility, and transportation to appointments.
Medical Assistant (Admin & Clinical)
Husna Iqbal, Family Practice
Desoto
03.2025 - 07.2025
- Conduct patient intake including vital signs, medical history documentation and examination prep.
- Conducted EKGs and assisted with minor medical procedures and specimen collection.
- Handled front-office tasks such as scheduling appointments, handling patient inquiries, maintaining medical records, and processing insurance forms.
- Ensured compliance with HIPAA and clinic protocols to maintain patient confidentiality and safety.
Security Officer Level 2
Securitas
Dallas
10.2021 - 10.2022
- Monitored and patrolled assigned areas to ensure the safety and security of property and personnel.
- Responded to incidents, conducted investigations, and completed detailed reports.
Customer Service Representative
Chime Solutions (Remote/Hybrid)
Dallas
11.2021 - 04.2022
- Handled account-related inquiries through phone, email, and chat while documenting interactions accurately in CRM systems.
- Assisted with routine account maintenance, verification processes, and issue resolution following established procedures.
- Maintained data security and confidentiality standards while working in a structured, performance-based environment.
Key Holder/Supervisor
dd's Discount
Garland
07.2016 - 04.2017
- Supervised daily operations, including opening and closing procedures, cash handling, and staff management.
- Trained and coached team members to ensure consistent customer service standards.
Education
Medical Assistant -
PCI Health Training
Dallas, TX01.2026
Medical Office Assistant Diploma -
Herzing University
Dallas, TX01.2026
Skills
- OSHA compliance
- CPR certification
- Vital sign monitoring
- Patient care
- First aid
- Phone triage
- Sterilization techniques
- EKG interpretation
- Blood glucose testing
- Urinalysis procedures
- Laboratory management
- Phlebotomy skills
- Erythrocyte sedimentation rate analysis
- Blood smear preparation
- Injection administration
- Patient education
- Hematocrit and hemoglobin testing
- Centrifuge operation
- Telephone communication skills
- Medical terminology knowledge
- HIPAA compliance
- Patient scheduling coordination
- Chart and file management
- Medical ethics understanding
- Microsoft Office proficiency
- ICD-10 and CPT coding expertise
- Insurance verification processes
- Collections management
- Billing procedures
- Explanation of benefits review
- Prior authorization handling
- Electronic health records management
- Administrative coordination
Administrative Skills
- HIPAA
- Patient Scheduling
- Microsoft Office
- ICD10/CPT Coding
- Insurance Verification
- Collections
- Billing
- EOB/RA
- Prior Authorizations
- Electronic Health Records (EHR)
- Administration Coordination
Timeline
Medical Assistant (Admin & Clinical)
Husna Iqbal, Family Practice
03.2025 - 07.2025
Donor Support Technician (DST)
CSL Plasma
02.2024 - Current
Customer Service Representative
Chime Solutions (Remote/Hybrid)
11.2021 - 04.2022
Security Officer Level 2
Securitas
10.2021 - 10.2022
Home Attendant
Supreme Home Health
07.2020 - Current
Key Holder/Supervisor
dd's Discount
07.2016 - 04.2017
Medical Assistant -
PCI Health Training
Medical Office Assistant Diploma -
Herzing University