Michaela Stick
Integris Baptist Medical Center
Welch,OK
1
Certification
9
years of professional experience
Detail-oriented professional skilled in communication, organization, problem solving, and customer service. Capable of quickly learning new processes and managing multiple priorities while ensuring confidentiality. Committed to high standards of professionalism and efficiency, contributing effectively to team objectives and delivering quality service.
Work History
Patient Access Specialist
8 Months- Serve as the first point of contact for patients and families during ED visits.
- Provide compassionate assistance to patients experiencing trauma, medical emergencies, behavioral health concerns, and emotional distress.
- Coordinate with physicians, nurses, EMS, and law enforcement to support timely patient care.
- Verified patient demographics, insurance benefits, and eligibility for accurate registration.
- Registered patients in EHR while maintaining HIPAA compliance and data integrity.
911 Dispatcher
10 Months- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Communicated effectively with callers to assess situations and provide appropriate responses.
- Coordinated with law enforcement and medical responders during emergency situations.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Monitored radio communications and relayed information to appropriate units.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Maintained knowledge of the county geography and surrounding areas to better serve the community.
- Operated multi-line phone systems to efficiently handle emergency calls and prioritize responses.
Administrative Assistant
11 Months- Scheduled nurses for patient visits daily.
- Ordered appropriate medical supplies for the office, the nurse, and the patients.
- Collaborated with physician offices and healthcare providers to coordinate care plans for mutual patients.
- Maintained and monitored records of patients' hospital admissions, discharges, or transfers to skilled nursing facilities.
- Developed a positive relationship with hospitals, patients, families, and caregivers to ensure satisfaction of care.
- Maintained and organized paperwork for daily billing procedures.
- Implemented electronic medical record system, resulting in improved accuracy of documentation and streamlined communication between staff members
- Managed and oversaw the daily operations of a home health agency, ensuring compliance with all state and federal regulations
Law Enforcement Officer
7 Months- Patrolled assigned areas to maintain public safety and enforce laws, responding promptly to emergency situations and resolving conflicts in a professional manner.
- Conducted thorough investigations of crimes, gathering evidence, interviewing witnesses, and making arrests as necessary.
- Completed reports accurately and honestly in a timely manner.
- Maintained accurate records of incidents, arrests, and activities during shifts using computer systems or written reports.
- Enforced traffic laws by issuing citations for violations and conducting traffic stops when necessary.
- Built a good rapport with citizens.
- Completed daily training on laws and/or city ordinances.
Bank Teller
7 Months- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Developed strong relationships with customers, promoting bank services to enhance client loyalty.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Keeping a clean, organized work area and a professional appearance.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Handling currency, transactions, and confidential information in a responsible manner.
- Abiding by all policies and procedures.
911 Dispatcher
6 Months- OLETS Terminal Agency Coordinator (TAC) which is responsible for monitoring system use, enforcing system discipline, and assuring the NCIC, NLETS and NM LETS operating procedures are followed by the agency and those agencies for whom they are responsible for (non-terminal agencies).
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Communicated effectively with callers to assess situations and provide appropriate responses.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Monitored radio communications and relayed information to appropriate units.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Maintained knowledge of the county geography and surrounding areas to better serve the community.
- Maintained cooperative working relationship with coworkers and outside agencies.
- Answer radio traffic, non-emergent phone lines, emergency phone lines, while remaining calm and effective.
911 Dispatcher
1 Month- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information and documented all details in system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Maintained cooperative working relationship with coworkers and outside agencies.
911 Dispatcher
3 Years 2 Months- OLETS Terminal Agency Coordinator (TAC) which is responsible for monitoring system use, enforcing system discipline, and assuring the NCIC, NLETS and NM LETS operating procedures are followed by the agency and those agencies for whom they are responsible for (non-terminal agencies).
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Communicated effectively with callers to assess situations and provide appropriate responses.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Monitored radio communications and relayed information to appropriate units.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Maintained knowledge of the county geography and surrounding areas to better serve the community.
- Maintained cooperative working relationship with coworkers and outside agencies.
- Answer radio traffic, non-emergent phone lines, emergency phone lines, while remaining calm and effective.
Insurance Agent
10 Months- Verified insurance, submitted and recorded billing information, submitted insurance claims, collected and posted payments.
- Facilitated policy renewals and updates, ensuring compliance with regulations and customer satisfaction.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Education
Certificate - Emergency Medical Technician - EMT
Diploma
Associate of Science - Psychology
Skills
Communication
Problem Solving
Time Management
Adaptability
Team Collaboration
Attention to Detail
Professionalism
Computer Literacy
Confidentiality
Dependability
Certification
- CPR Certification
- EMT Certification
Timeline
Patient Access Specialist
Integris Baptist Medical Center
03.2026 - CurrentRead More
911 Dispatcher
City of Miami
01.2025 - 11.2025Read More
Administrative Assistant
Carter Home Health Care
01.2024 - 12.2024Read More
Law Enforcement Officer
Bartlesville Police Department
05.2023 - 12.2023Read More
Bank Teller
Security Bank & Trust
10.2022 - 05.2023Read More
911 Dispatcher
Vinita Police Department
11.2021 - 05.2022Read More
911 Dispatcher
Pryor Creek Police Department
10.2021 - 11.2021Read More
911 Dispatcher
Vinita Police Department
07.2018 - 09.2021Read More
Insurance Agent
Farmers Insurance
09.2017 - 07.2018Read More
Vinita High School
Diploma
Read More
Northeast Technology Center
Certificate from Emergency Medical Technician - EMT
Read More
Northeast Oklahoma Community College
Associate of Science from Psychology
Read More