Michaela Thayn

Supervisor-Andy Risbeck

Andyr@ascentcu.com

• Increased member satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Assisted members through, emails, and online banking message portals.
• Audited dormant account reports and account adjustment reports to maintain accurate records.
• Guided members through enrolling in online banking and assisting them when any confusion or issues arise
• Process, verify and send out both wires in and wires out.
• Provided accurate solutions with coworkers and maintain accurate descriptions of account processing information.
• Assisted members with day-to-day transactions. Including but not limited to balance inquiries, transfers, loan payments, and opening CD's

Supervisor- Sherri Jones

Sherrij@ascentcu.com

• Verified customer identification and documentation for compliant transactions.
• Assisted members with account management, including updating personal information
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Handled cash transactions and,maintaining accurate cash drawer balances and preventing losses due to errors.
• Contributed to branch sales goals by effectively cross-selling credit union products and services.

I left this position because I was promoted to a new position within this company.

Supervisor-Jana Zubal

(435) 669-4272

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Scheduled medical appointments with nearby providers.
• Maintained accurate knowledge of providers schedules and added appointments accordingly.

I resigned this position because I had a better opportunity that had been made available to me.

Supervisor-Stephanie Watts

+1 (385) 245-0797

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records.
• Added and maintained product inventory and created orders to stock.
• Kept accurate schedules and added new appointments.
• Assisted clients over the phone and in person with issues and scheduling.

I resigned this position because I had a better opportunity that had been made available to me.