Michaela Tomsu
Papillion
Summary
Accomplished pharmacist with a strong focus on compliance and quality assurance. Skilled in training teams and optimizing workflows, consistently contributing to improved patient outcomes and operational efficiency.
Overview
25
25
years of professional experience
Work History
Retail Pharmacy Manager
Walgreens
Council Bluffs, IA
01.2025 - Current
- Managed daily pharmacy operations ensuring compliance with regulations and company policies.
- Supervised pharmacy staff, providing training on medication dispensing and customer service protocols.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with healthcare providers to enhance patient care through effective medication therapy management.
- Monitored prescription accuracy, reducing errors through rigorous quality assurance processes.
- Evaluated pharmacy performance metrics to identify areas for operational improvement and efficiency gains.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Educated patients about proper medication storage, disposal, and safety practices to minimize potential risks or adverse effects.
- Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
- Reduced medication errors by conducting thorough quality assurance checks on all prescriptions filled.
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Trained pharmacy interns and newly hired pharmacy technicians.
Staff Pharmacist
Walgreens
Bellevue, NE
09.2008 - 01.2025
- Supervised medication dispensing and ensured compliance with pharmacy regulations.
- Dispensed medications accurately and provided patient counseling on proper use and potential side effects.
- Mentored junior pharmacists and pharmacy technicians in best practices and procedures. Also trained on new technologies and systems for improved operations.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Maintained state and federal records of legendary drugs and controlled substances.
- Improved pharmacy efficiency by training new staff pharmacists and pharmacy technicians on proper procedures and protocols.
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
- Properly compounded and dispensed medications as prescribed by doctors and dentists.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Float Pharmacist
Walgreens
Omaha, NE
06.2005 - 09.2008
- Supervised daily pharmacy operations to ensure compliance with regulations and company policies.
- Collaborated with healthcare providers to optimize patient medication therapy management.
- Mentored junior pharmacists and pharmacy technicians in best practices and operational procedures.
- Implemented inventory management strategies to reduce waste and improve stock availability.
- Provided exceptional customer service, addressing patient concerns and ensuring seamless communication between patients and healthcare providers while helping a variety of stores in our area.
Pharmacy Intern
Walgreens
Council Bluffs, IA
09.2001 - 06.2005
- Supported customer consultations, providing information on prescription medications and over-the-counter products.
- Participated in patient education initiatives, enhancing understanding of medication usage and side effects.
- Assisted in medication dispensing and verification processes to ensure patient safety and accuracy.
- Answered telephone promptly and offered friendly, helpful service to customers.
- Ensured compliance with federal and state regulations by adhering to strict guidelines for dispensing controlled substances.
- Enhanced patient care by providing medication counseling and addressing concerns on drug interactions.
- Maintained accurate patient records through diligent documentation of allergies, adverse reactions, and other pertinent medical information as required under HIPAA guidelines.
- Increased patient satisfaction by effectively communicating complex medical information in layman''s terms to promote understanding and adherence to treatment plans.
Education
Doctor of Pharmacy - Pharmacy
Creighton University
Omaha, NE05-2005
Skills
- Prescription verification and dispensing
- Direct patient care and counseling
- Workflow optimization
- Training and mentoring
- Operations management
- Controlled substance Inventory control
- Policy enforcement
- Performance metrics
- Medication therapy management
- Immunizations
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Retail Pharmacy Manager
Walgreens
01.2025 - Current
Staff Pharmacist
Walgreens
09.2008 - 01.2025
Float Pharmacist
Walgreens
06.2005 - 09.2008
Pharmacy Intern
Walgreens
09.2001 - 06.2005
Doctor of Pharmacy - Pharmacy
Creighton University