Michaela White
Rancho Cordova,CA
Summary
Customer service professional with demonstrated expertise in communication and training. Proven ability to design and implement effective programs to enhance job performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Automotive Detailer
Enterprise Car Rental
Sacramento, CA
04.2023 - Current
- Maintained accurate records of detailed services provided in order to track progress over time.
- Ensured compliance with all safety regulations while performing automotive detailing tasks.
- Sanitized interiors using germicidal wipes or sprays that are safe for use in automobiles.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Provided customer service, explaining detailing processes and addressing concerns.
Picker
Amazon.com
Vacaville
01.2018 - 04.2023
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Managed two stations as owner and consistently achieved productivity rates of 125% or higher, earning multiple recognitions for fastest tote transition time (2.3-2.7 seconds) and receiving numerous documented positives.
- Facilitated learning opportunities as a Learning Ambassador.
Resident Assistant
Brookdale Senior Living
09.2013 - 02.2015
- Provided comprehensive support to individuals living with Alzheimer's disease and dementia by assisting them in tasks such as eating, changing, and performing housework.
- Provided training for recently recruited resident assistants
- Achieved certification as a Licensed Certified Nursing Assistant, along with CPR certification.
Package Handler
FedEx Ground
03.2010 - 09.2013
- Demonstrated strong customer service skills, proficiently managed packages, and effectively contributed to the loading/unloading process of trucks/trailers.
- Achieved certification as a skilled tugger operator
- Guided new hires in package handling procedures
- Recipient of the Purple Ribbon Award.
Associate
Ross Dress for Less
03.2009 - 10.2011
- Successfully opened and closed the store, processed returns, and adhered to all company policies
- Trained newly hired personnel across multiple store departments
- Maintained security protocols and prevented unauthorized activities.
Student Intern
California Public Utilities Commission
08.2006 - 03.2009
- Interacted with customers through various channels such as phone calls, emails and mails ensuring prompt and courteous service.
- Provided training and support to representatives with programs such as Excel, PowerPoint, Microsoft Outlook, and Oracle Database.
Education
American River College
09.2024
Armijo High School
06.2006
Skills
- Selector
- Picker Packer
- Pallet Jack
- Order Puller
- Order Selector
- Dementia Care
- Loss Prevention
- Training & Development
- Load & Unload
- Home Care
- Oracle
- Order Picker
- Caregiving
Certification
Driver's License, Present
Assessments
- Cognitive Ability, Highly Proficient, 09/01/19
- Customer Focus & Orientation, Highly Proficient, 09/01/20
- Work Style: Conscientiousness, Expert, 09/01/19
- Attention to Detail: Inventory, Highly Proficient, 09/01/19
- Attention to Detail, Highly Proficient, 10/01/20
- Scheduling, Proficient, 10/01/20
- Warehouse Shift Leader, Highly Proficient, 10/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Automotive Detailer
Enterprise Car Rental
04.2023 - Current
Picker
Amazon.com
01.2018 - 04.2023
Resident Assistant
Brookdale Senior Living
09.2013 - 02.2015
Package Handler
FedEx Ground
03.2010 - 09.2013
Associate
Ross Dress for Less
03.2009 - 10.2011
Student Intern
California Public Utilities Commission
08.2006 - 03.2009
Driver's License, Present
American River College
Armijo High School
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