Michaela ZIMMERMANN
Fort Myers,Florida
Summary
Marketing and finance student at Florida Gulf Coast University with experience in customer communication, enrollment support, and service coordination. Interested in applying sales, business development, marketing, and financial services knowledge through a professional internship.
Overview
5
5
years of professional experience
Work History
Enrollment Advisor
National Preventive Solutions
03.2022 - Current
- Explained dental and vision service options and enrollment requirements to residents, families, and facility staff to facilitate informed decision-making.
- Addressed questions on program billing and service coverage, ensuring clear and professional communication to enhance understanding.
- Managed incoming calls and emails regarding enrollment questions and follow-up
- Reviewed eligibility details and verified member information for accurate enrollment
- Coordinate eligibility reviews, consent collection, follow-ups, and clinician scheduling.
- Collaborate with internal support teams and facility contacts to resolve enrollment and service issues.
- Updated client records and enrollment forms in company database systems
- Trained new enrollment team members in policies and procedures.
Education
Dual major - Marketing (Sales & Business Development) and Finance (Financial Services)
Florida Gulf Coast University (FGCU)
Fort Myers, FLSkills
- Customer Relationship Management
- Professional Communication
- Client Outreach
- Enrollment Coordination
- Cross-Functional Collaboration
- Data management
- Enrollment Strategy Development
- Marketing Fundamentals
- Financial Eligibility Assessment
ACADEMIC RECOGNITION
Dean's List, Fall 2024 — Florida Gulf Coast University
President's List, Spring 2025 — Florida Gulf Coast University
Dean's List, Fall 2025 — Florida Gulf Coast University
LEADERSHIP & INVOLVEMENT
- Love Blue President
- Honors College
- Honors Ambassador | Florida Gulf Coast University
- Participate in campus leadership and student engagement activities.
Timeline
Enrollment Advisor
National Preventive Solutions
03.2022 - Current
Dual major - Marketing (Sales & Business Development) and Finance (Financial Services)
Florida Gulf Coast University (FGCU)