Yulia Sarracent Ayon
Lakeland,FL
Summary
Student enrollment and client relations professional focused on driving outreach follow-up, application completion, and enrollment growth. Conducts 250+ outbound calls, uses data-informed outreach to improve conversion, and supports monthly sales goals. Develops call scripts and supports team onboarding to strengthen enrollment operations.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Enrollment Advisor
Christine Valmy Inc
New York, NY
09.2015 - 03.2026
- Advised prospective students on Christine Valmy beauty education programs and enrollment steps.
- Supported students with completion and submission of admission applications.
- Engaged applicants through various communication channels to provide information and support their inquiries. through social media, text messages, and telephone calls to facilitate engagement.
- Guided students in selecting educational paths and career plans, enhancing their decision-making process.
- Conducted 250+ outbound calls to prospective students, achieving daily call quotas.
- Developed scripts and call flows to ensure consistent outreach and engagement.
- Provided comprehensive information on class options and available services to prospective students, aiding their enrollment decisions. on class options, educational materials, and available services.
- Consistently met monthly sales goals through student enrollment and successful student progression.
- Generated 19% of total campus enrollment, contributing to 10%-20% growth in total net profit.
- Trained new enrollment team members on policies and procedures.
- Conducted new employee orientation to support alignment with organizational objectives.
Sales Representative
Radio Shack of Washington DC
Washington, DC
06.2009 - 04.2014
- Developed long-term client relationships, providing accurate price quotes and terms to meet customer objectives.
- Received top rating for customer service by proactively addressing client needs and concerns. for superior customer service.
- Educated customers on merchandise features and operation, facilitating informed purchasing decisions.
- Created memorable shopping experiences, contributing to increased customer retention and loyalty.
- Collaborated with store managers to identify product needs, align sales goals, and drive sales growth.
- Oversaw order processing for new and existing customers to ensure timely fulfillment. for new and existing customers.
- Received and processed cash and credit payments for in-store purchases.
Beauty Advisor
Macys ,Washington DC area
Washington, DC
08.2007 - 11.2009
- Demonstrated makeup application techniques to help customers achieve desired looks and boost confidence.
- Recommended tailored products to enhance customer satisfaction and meet individual needs.
- Evaluated customer skin to determine unique conditions and skin type.
- Employed upselling techniques to enhance customer experience and drive sales.
- Recommended salon services and retail products based on customer needs.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Provided assistance to customers with product selections and inquiries. in feeling relaxed and comfortable with the process.
Education
Associate of Arts -
University of Havana
La Habana, Cuba01-2007
High School Diploma -
Liceo Miguel de Cervantes
Bucharest, Romania01-2005
Skills
- Financial aid guidance
- Enrollment strategies
- Product knowledge
- Client relationship management
- Educational counseling
- Report generation
- Multilingual proficiency
- Detail orientation
- Customer focus
- Effective communication
- Detail orientation
Certification
- 0215- Life , Health & Variable Contracts Insurance Agent
Timeline
Enrollment Advisor
Christine Valmy Inc
09.2015 - 03.2026
Sales Representative
Radio Shack of Washington DC
06.2009 - 04.2014
Beauty Advisor
Macys ,Washington DC area
08.2007 - 11.2009
Associate of Arts -
University of Havana
High School Diploma -
Liceo Miguel de Cervantes