Michaelah Hawley
Springfield,IL
Summary
Pharmacy Technician with 3 years of retail pharmacy experience, 1 year of mail and order pharmacy and over 7 years of Customer Service experience. Detail-oriented, focused on accuracy and efficiency and dedicated to providing the highest quality of service/customer satisfaction. Organized, dependable and successful at managing multiple priorities with a positive attitude. Seeking a full-time position in an environment where I can best utilize my skills and experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
TitanRx Care Pharmacy
Springfield, IL
07.2023 - 04.2024
- Answered incoming phone calls and addressed questions from customers, healthcare providers and insurance companies.
- Worked Prior Authorizations between insurance and doctors offices while keeping the patients informed.
- Enhanced workflow by doing patient calendar that’s needed to sync all of the patients meds for the month! By doing this, I sent prescriptions to our machine for some meds and prepped for someone else to fill the rest, then the pharmacist reviews them and their box of meds gets shipped out for the patient.
Patient Accounting Representative (Temp)
Springfield Clinic
Springfield, IL
07.2022 - 04.2023
- I worked in eligibility for claims that were denied by insurance.
- Called Medicaid insurance customer service when required.
Senior Certified Pharmacy Technician
Walgreens
Springfield, IL
11.2020 - 06.2022
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- I worked our drive through and front desk dispensing medication.
- I filled patients medications.
- I was also a Certified Immunizer for COVID-19 vaccines given to children and adults.
Cashier/Sales Associate
Family Farm And Home
Springfield, IL
12.2017 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked in season department stocking shelves.
Cashier/Sales Associate
Hobby Lobby
Springfield, IL
08.2017 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helper closed down store by cleaning and putting away unwanted items from customers.
Front End Associate
Culver's Restaurant
Springfield, IL
12.2016 - 08.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked drive through as well as prepped customers to go bags.
- Helped clean and close down the store.
Front End Associate
Pies The Limit
Springfield, IL
03.2016 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped open the store and prep the days food as well as closing the store and cleaning up.
- Worked the oven making the pizzas and pastas.
Hostess
Baker's Square
Springfield, IL
01.2016 - 09.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Factory Connection
Chatham, IL
02.2016 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Lawrence Education Center
08.2020
Skills
- Pharmacy Technician Terminology and Regulations
- Insurance verification
- Medical billing
- HIPAA
- Patient care
- Able to multi-task
- Patient safety
- Pharmacy software
- Data entry
- Order entry
- Computer skills
- Typing
- Insurance reviewer
- Sales
- Cash handling
- Customer service
- Filling prescriptions
- Administering immunizations
- Prior authorizations
Certification
- Pharmacy Technician License
- PTCB certification
Timeline
Pharmacy Technician
TitanRx Care Pharmacy
07.2023 - 04.2024
Patient Accounting Representative (Temp)
Springfield Clinic
07.2022 - 04.2023
Senior Certified Pharmacy Technician
Walgreens
11.2020 - 06.2022
Cashier/Sales Associate
Family Farm And Home
12.2017 - 02.2020
Cashier/Sales Associate
Hobby Lobby
08.2017 - 11.2017
Front End Associate
Culver's Restaurant
12.2016 - 08.2017
Front End Associate
Pies The Limit
03.2016 - 11.2016
Sales Associate
Factory Connection
02.2016 - 05.2016
Hostess
Baker's Square
01.2016 - 09.2016
GED -
Lawrence Education Center