Michaela J. Page
3100 Daniel McCall Dr Lufkin,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
AT&T Fiberlocate Campaign Agent
Etech Global Services
08.2021 - Current
- Skilled work from home agent that works independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer service representative, Cashier
Lowe’s, Palestine
12.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Receptionist
Magnolia Clinic
01.2020 - 08.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Front End Associate/Supervisor, Customer Service Representative, Store Phone Operator
Walmart
06.2017 - 05.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained transaction security by verifying payment cards against identification.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Education
Bachelor’s of Arts - Psychology
Stephen F. Austin State University
Associate’s of Arts - undefined
Trinity Valley Community College
Skills
- Skills and Certifications
- Management - Ability to manage multiple tasks or groups of people at once while
- Understanding different perspectives of others
- Efficient Worker - Ability to complete a job efficiently and in a timely manner
- Safety Literacy - Ability to utilize prior and new knowledge to identify and solve safety issues
- Communication - Ability to reach a timely goal or task through rapid communication within a
- Team
- Flexibility - Ability to react quickly and calmly to change within a schedule
- Team Member - Ability to work well within a group and lead team members to standards of
- Success
- Advising - Ability to produce information about topics or tasks at hand in a clear and concise
- Fashion
- Professionalism - Ability to provide ethical thinking and strategic planning to job tasks or
- Projects
Accomplishments
- Achieved the outstanding performance award by completing client expectations with accuracy and efficiency.
Affiliations
January 2021-May 2022 Member of the Stephen F. Austin School Psychology Student Organization, January 2022- Current
Timeline
AT&T Fiberlocate Campaign Agent
Etech Global Services
08.2021 - Current
Customer service representative, Cashier
Lowe’s, Palestine
12.2020 - 05.2021
Medical Receptionist
Magnolia Clinic
01.2020 - 08.2020
Front End Associate/Supervisor, Customer Service Representative, Store Phone Operator
Walmart
06.2017 - 05.2019
Bachelor’s of Arts - Psychology
Stephen F. Austin State University
Associate’s of Arts - undefined
Trinity Valley Community College
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