Summary
Overview
Work History
Education
Skills
Timeline
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MICHAELA EMPEREUR

Machesney Park,IL

Summary

Enthusiastic candidate with extensive experience in customer service and in-depth knowledge of bank products and services. Successful at excelling in fast-paced, competitive banking environments. Proficient in updating accounts, processing transactions and coordinating records. Committed to finding effective solutions that improve customer relationships, with the ability to effectively resolve concerns, and increase customer satisfaction.

Overview

8
8
years of professional experience

Work History

Associate Banker

JPMorgan Chase
07.2022 - Current
  • Monitored and verified suspicious activity on customer accounts.
  • Boosted branch revenue with diligent cross-selling of various banking products and services.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.

Teller

Associated Bank
07.2021 - 07.2022
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Executed wire transfers, stop payments and account transfers.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Car Salesperson

Grote Automotive
05.2021 - 07.2021
  • Leveraged negotiation and communication skills to close sales
  • Assisted management with implementing successful sales and service strategies
  • Maintained readiness for customer demands with balanced inventory and communication with service department
  • Delivered consistent quality to customers, meeting expectations and minimizing complaints
  • Used Promax to document sales calls, customer interactions, and completed sales
  • Responded quickly to customer concerns or requests.

Service Representative

BMO Harris Bank
06.2019 - 05.2021
  • Maintained precise handling of cash transactions with exact drawer counts
  • Followed up with clients to offer further assistance to assure satisfaction
  • Delivered support and service to every client and assessed their individual needs
  • Addressed concerns of clients and resolved any issues or requests
  • De-escalated precarious customer concerns, preserving a calm, friendly disposition
  • Maintained security and privacy requirements incorporated by many regulatory agencies
  • Created and maintained robust relationships with clients.

Shift Leader

Walgreens
11.2017 - 06.2019
  • Followed and adhered to service and safety procedures and regulations, assuring staff conducted themselves in the same way
  • Retained accurate production records; detailing daily monetary and sales data
  • Contributed to effective decision making by assuring staff is placed in most effective role and strategically dedicating time to reduce overtime
  • Maximized employee performance with effective training and close mentoring.

Shift Lead

Taco Bell
04.2016 - 11.2017
  • Secured revenue, meticulously supervising deposits and transactions to eliminate errors
  • Managed and led employees, supervising activities to encourage productivity and efficiency while keeping a positive energy
  • Delegated responsibilities to crew members to optimize productivity of the team, Enforced procedures and policies of the company to assure customer and employee safety
  • Observed appropriate food handling methods and assured the correct temperature of perishable food products
  • Safely managed grills, fryers, and other kitchen equipment.

Education

Rock Valley College
Rockford, IL

Harlem High School
Machesney Park, IL

Skills

  • High-energy attitude
  • Immensely influential customer relationships
  • Knowledge of privacy regulations
  • Attentive and polite demeanor
  • Inbound and outbound calling
  • Adaptive team player
  • Compliance, banking laws, and regulations
  • Account openings
  • Wealth Management
  • Audit Procedures

Timeline

Associate Banker

JPMorgan Chase
07.2022 - Current

Teller

Associated Bank
07.2021 - 07.2022

Car Salesperson

Grote Automotive
05.2021 - 07.2021

Service Representative

BMO Harris Bank
06.2019 - 05.2021

Shift Leader

Walgreens
11.2017 - 06.2019

Shift Lead

Taco Bell
04.2016 - 11.2017

Rock Valley College

Harlem High School

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MICHAELA EMPEREUR