Michael Alan Gillman
Roxboro,NC
Summary
Results-driven professional with eighteen years of exceptional customer service, hardware, training, and software support experience. Skilled in managing projects, providing technical expertise in Office 365, Windows Servers, and Active Directory. Recognized for outstanding organizational and communication skills, consistently delivering customer-focused solutions. Extensive knowledge of Electronic Health Records.
Overview
23
23
years of professional experience
Work History
Project Manager
Hearthstone Marketing
Cary, NC
07.2023 - 01.2024
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
Project Manager
Net Health
08.2021 - 07.2023
- Oversee the successful implementation, HL7/FHIR installations, and comprehensive training of Net Health's wound care software
- Establish seamless interfaces between software and healthcare institutions, including wound care hospitals and offices using EHR systems such as Epic, Allscripts, Cerner, Wound Expert, and Meditec
Software Support
CoreSound Imaging
01.2017 - 01.2019
- Troubleshooted PACS software issues and trained clients on optimizing workflows
- Implementation
- Set up new client sites, implemented perpetual monthly reports, and provided comprehensive software training
Software Support Specialist
FUJIFILM Medical USA
01.2013 - 01.2017
- Provided front-end and back-end software support and troubleshooting - Updated scripts and wrote SQL and Oracle reports - Troubleshot HL7 interface messages and triggers - Resolved issues with faxing solutions such as FaxMaker and GFI
Software Support Lead
Allscripts
01.2005 - 01.2013
- Managed a team of 10 while upgrading and supporting software and training clients - Supported EHR software and Oracle/SQL in the Large Systems Group - Acted as the single point of contact for the largest client, decreasing call volume by 50% through effective training - Troubleshot and resolve issues with electronic medication prescription software - Conducted user training on e-prescribing software - Updated Medi Span drug databases - Provided patient portal support
Desktop Support Technician
IBM
01.2001 - 01.2004
- Troubleshoot hardware and software issues for testing labs, loaded desktops with Windows operating systems - Managed sensitive parts for testing labs through a tracking database - Conducted ESD testing to prevent damage to sensitive components
Education
Computer Science
Southern WV Community College
Respiratory Therapy
West Virginia University At Parkersburg
Parkersburg, WVCourse in Network Engineering -
Johnston County Community College
Skills
- COMPUTER SKILLS
- Proficient in assembling, constructing, and troubleshooting desktop PC hardware
- Strong understanding of basic Windows OS functions
- Experienced in working with Oracle and SQL 2005/2008/2014, including writing scripts and reports
- Proficient in troubleshooting HL7 messages and triggers
- Skilled in working with faxing applications such as GFI and FaxMaker
- Experienced in Office 365, Windows Servers, and Active Directory
- Project Management
- Technical Support
- Staff Training and Motivation
- Project Tracking
- Schedule Management
- Project Scope
- Client Relations
- Staff Management
- Project Planning
- Project Development
Timeline
Project Manager
Hearthstone Marketing
07.2023 - 01.2024
Project Manager
Net Health
08.2021 - 07.2023
Software Support
CoreSound Imaging
01.2017 - 01.2019
Software Support Specialist
FUJIFILM Medical USA
01.2013 - 01.2017
Software Support Lead
Allscripts
01.2005 - 01.2013
Desktop Support Technician
IBM
01.2001 - 01.2004
Computer Science
Southern WV Community College
Respiratory Therapy
West Virginia University At Parkersburg
Course in Network Engineering -
Johnston County Community College
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