Michael Alberto Daley
Lead Patient Financial Representative
Miami,Florida
Summary
Ambitious and result driven college graduate seeking to continue growth in an organization where I will have the opportunity to learn more about the industry to better my career goals. Able to work in fast-paced environments, comfortable working with all personality types and interacting with individuals at all levels. I am customer service orientated, reliable, considerate, trustworthy, pay attention to detail and resourceful. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to learn, grow and excel in [Industry].
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Lead Patient Financial Representative
Baptist Hospital
Miami, FL
12.2017 - Current
- Serves as a registration resource and takes on leadership role in the absence of a Manager/Supervisor Resolves member inquiries and complaints fairly and effectively
- Monitors and tracks applicable patient access reports/worklists for omissions (including credits/charges), errors, and statistical information to ensure SOX and AHCA compliance
- Communicates to the appropriate email group in a timely and accurate manner
- In addition, delegates work task to co-workers
- Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction
- Responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns
- Demonstrates exemplary teamwork, service, and overall knowledge of the BHSF revenue cycle from a patient access perspective
- Serves as a preceptor for new hires
- Awarded “Employee of the Month” for the month of September 2021
Member Services Representative
Molina Healthcare
Miami, FL
09.2016 - 11.2017
- Provides new and existing members with the best possible customer service in regards to billing inquiries, service requests and grievances
- Provides product and service information to members and identifies opportunities to maintain and increase member relationships
- Manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through until resolved
- Consistently achieves individual performance goals as it relates to call center goals
Education
Bachelor of Science - Health Service Administration
Florida International University
Miami, FL 08.2020 - 08.2022
Skills
Fluent in English and Spanish Proficient in MS Office Proficient in Sorian Financials Proficient in Cerner
MS Office
Customer Service
Collaboration
Excellent Communication
Dependable and Responsible
Accurate payment posting
Timeline
Bachelor of Science - Health Service Administration
Florida International University
08.2020 - 08.2022
Lead Patient Financial Representative
Baptist Hospital
12.2017 - Current
Member Services Representative
Molina Healthcare
09.2016 - 11.2017