MICHAELANGELLO LUNA
Hialeah,FL
Summary
Customer-oriented Supervisor with hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in the customer service industry with practices and principles of employee management. Blends superb time management and organizational skills to drive group success. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Building robust solutions that promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
3
3
years of professional experience
Work History
Supervisor
GF Hotels & Resorts
Miami, FL
01.2023 - Current
- Directed and supervised team of 6-15 employees on the daily operations
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Recruited, trained, mentored, coached, evaluated staff as necessary
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Created new strategies for improving customer service standards within the organization
- Coordinated employee schedules according to shift changes and availability
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Oversaw quality control to identify inconsistencies and malfunctions
- Monitored employee productivity to provide constructive feedback and coaching.
Luxury Automotive Sales Advisor
Genesis of Miami Lakes
Miami, FL
01.2022 - 01.2023
- My responsibilities were to make sure that my clients received world class customer service
- Ensuring they were content and had an amazing experience while purchasing their luxury vehicle
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
- Answered requests and concerns with friendly and knowledgeable service
- Fostered relationships with customers to expand customer base and retain business
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Used CRM database to track referral and appointment data
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- I've also worked in Remote Sales, working for companies like Agency Box and Centurion Group.
Lifeguard and Water Safety Instructor
Miami Dade County
Miami, FL
01.2021 - 01.2022
- Watched over swimmers to respond quickly to distress situations
- Monitored behaviors for safety violations and took steps to prevent further violations
- Maintained neat and clean pool area and clean water
- Identified emergency situations or potential drownings and entered the water for lifesaving measures
- Used training and medical supplies to examine injured people and administer first aid
- Patrolled to identify anyone needing assistance and offered immediate care
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons
- Filled out incident and accident reports and submitted them to the supervisor
- Administered first aid and CPR in response to life-threatening situations
- Coordinated and taught instructional classes in fundamentals of swimming and water safety
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
Education
Associates in Business Administration and Marketing -
Miami Dade College
12.2023
High School Diploma -
Barbara Goleman Senior High School
05.2021
Skills
- Product Demonstrations
- Proficient in Word, PowerPoint, Excel
- Relationship Selling
- Interpersonal Communication Skills
- Customer Retention
- Lead Prospecting
- Performance Improvement
- B2B and B2C Sales
- Staff Management
- Schedule Development
- Staff Discipline
- Negotiation
- Training and Mentoring
Languages
Fluent in English and Spanish
Training
- MBA
- Brad Lea
- Rockstar Marketing Event with Rene Lacad
- Master Closers Seminar with Andy Elliot
- Marketing and Advertising event with Jason Wojo
- Rock Star Marketing Blueprint with Rene Lacad
- Elliot Group
- Sales Training
Affiliations
- Videography
- Editing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor
GF Hotels & Resorts
01.2023 - Current
Luxury Automotive Sales Advisor
Genesis of Miami Lakes
01.2022 - 01.2023
Lifeguard and Water Safety Instructor
Miami Dade County
01.2021 - 01.2022
Associates in Business Administration and Marketing -
Miami Dade College
High School Diploma -
Barbara Goleman Senior High School
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