Michaelann Board
Summary
Driven Area Sales Manager with 20+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
29
29
years of professional experience
Work History
Area Sales Manager
Brilliant Earth
11.2021 - Current
- Supervised daily operations of multiple multi million dollar showrooms and sales functions to maximize revenue, customer satisfaction, and employee productivity. Guidance and training to Sales Managers and staff within my region While fostering a culture of collaboration and success.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Established clear performance metrics for monitoring individual and team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
General Manager
Jared The Galleria Of Jewelry
02.2015 - 11.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Regional Sales Manager
Entertainment Publications
07.2009 - 01.2015
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Managed team of 6 regional sales representatives and consistently achieved high sales targets.
- Executed successful marketing campaigns to generate new business and expand customer base.
General Manager
Signet Jewelers
10.1994 - 03.2003
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Skills
- Training Programs
- Customer Experience Improvement
- Team Recruiting and Onboarding
- Sales Quota Management
- Operating Procedures and Policies
- Motivational Leadership
- Special Assignments
- Inventory Control Processes
- Program Improvements
- Collaborative Environments
- Constructive Feedback
- Pipeline Management
- Territory Management
- Closing Strategies
- KPI Tracking
- Sales Presentations
- Sales Team Supervision
- Business Development and Planning
Timeline
Area Sales Manager
Brilliant Earth
11.2021 - Current
General Manager
Jared The Galleria Of Jewelry
02.2015 - 11.2021
Regional Sales Manager
Entertainment Publications
07.2009 - 01.2015
General Manager
Signet Jewelers
10.1994 - 03.2003
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