Michaela Roberson
Associate Banker-ME
Canton,OH
Summary
Dynamic banking professional with a strong background at JPMorgan Chase Bank, specializing in customer service and transaction processing. Demonstrated expertise in streamlining operations and boosting client engagement through effective communication strategies and lead generation. Committed to upholding regulatory compliance while nurturing robust client relationships that drive satisfaction and loyalty in a competitive market.
Overview
11
11
years of professional experience
Work History
Associate Banker-ME
JPMORGAN CHASE BANK N.A.
Canton
03.2021 - Current
- Acknowledge clients who enter the branch.
- Assisted clients with daily banking transactions.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Guided clients toward independent use of self-service functionalities.
- Provided expert guidance to customers for utilizing self-service features on Chase mobile apps and online banking services.
- Streamlined appointment management processes by modifying meeting schedules efficiently.
- Discovered potential leads and shared them with licensed professionals in the company.
- Use the client's name in interactions to create a personalized service.
- Demonstrated excellent customer service skills.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Executed transactions with precision, ensuring adherence to procedures and regulatory requirements.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Delivered new tools aiding customer banking and investment objectives.
Floorperson
Sterilite Corporation of Ohio
Massillon
05.2018 - 03.2021
- Ensured efficient operation, proper housekeeping, and adherence to safety standards of the assigned area.
- Occasionally relieves inspectors/packers for unscheduled restroom or water breaks.
- Ensures injection molding machines do not run out of raw material or color concentrate.
- Supplied all essential labels and cardboard boxes to inspectors and packers.
- Sealed cartons and placed on pallets for warehouse transport.
- Tagged pallets with barcode labels for streamlined inventory management.
- Monitored machinery for fluid leaks and malfunctions.
- Promptly alerted supervisor about observed safety concerns.
- Conducts quality inspections.
Server (PT)
Glenmoor Country Club
Canton
08.2018 - 12.2018
- Ensured warm reception for both existing and new attendees at Scott's Grille.
- Dispensed selected refreshments and dining lists.
- Maintained high standards of service quality.
- Ensured consistent availability of wine, water, and beverages for guests.
- Maintained adequate inventory of alcohol beverages.
- Maintained consistent supply levels by replenishing coffee mugs.
- Maintained inventory of sweeteners, spices, and dairy additives.
- Organized and streamlined silverware arrangements.
DCT (Donor Center Technician)
Grifols Talecris Plasma Resources
Canton
09.2017 - 05.2018
- Maintained high standards of customer care for donor engagement.
- Evaluated donor qualifications.
- Ensure accuracy of donor identification.
- Administered and evaluated donor-provided questionnaires.
- Acquired donor vital statistics.
- Optimized processes with autopheresis technology.
- Overseeing donors during entire collection procedure.
- Evaluated donor health before discharge.
- Conducting equipment assessments.
Packaging Floater
Shearer’s Food LLC Corporate
Massillon
01.2014 - 08.2017
- Identify subsequent box order for entire production line involving multiple machines.
- Calculated label dimensions per order requirements.
- Configured labeling systems for incoming orders.
- Matched orders with correct type of wood pallet.
- Coordinated with the warehouse to replenish current box inventory for packers.
- Maintained a clean production line during downtime.
- Transferred orders to the next shift.
- Proficient with various types of pallet jacks.
Education
High School Diploma -
Timken Senior High School
Canton, OH05-2012
Skills
- Customer service
- Transaction processing
- Account management
- Regulatory compliance
- Self-service banking
- Lead generation
- Problem solving
- Effective communication
Timeline
Associate Banker-ME
JPMORGAN CHASE BANK N.A.
03.2021 - Current
Server (PT)
Glenmoor Country Club
08.2018 - 12.2018
Floorperson
Sterilite Corporation of Ohio
05.2018 - 03.2021
DCT (Donor Center Technician)
Grifols Talecris Plasma Resources
09.2017 - 05.2018
Packaging Floater
Shearer’s Food LLC Corporate
01.2014 - 08.2017
High School Diploma -
Timken Senior High School
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