Michael B Morton
Dallas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Bar Server
Benihana
Dallas
02.2024 - Current
- Designed specialty cocktails alongside bartenders to decrease ingredient waste.
- Served food and beverages to patrons and confirmed complete orders.
- Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
- Greeted customers, answered questions and recommended specials to increase profits.
- Followed state laws regarding serving alcohol responsibly.
- Greeted customers in a friendly and professional manner.
- Managed intoxicated guests and followed alcohol awareness procedures.
Lead Ramp Agent
Southwest Airlines
Dallas
11.2021 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
- Coordinated ground crew activities to complete objectives on schedule
- Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Resolved issues related to misplaced or lost baggage.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Front of House Trainer
PF Changs Restaurant
Dallas
01.2018 - 01.2024
- Demonstrates interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
Merchandiser Sales
Budweiser
Omaha
01.2015 - 01.2018
- Drafted sales contracts and review the demographics of the retail store to ensure that the correct amount of the stock is ordered and provided
- Implemented product displays to maximum sales and thus increases revenue for both the store and the manufacturer
- Inspected merchandise for quality and arranged proper display location on floor
- Established strong vendor relationships to maintain and support business
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Collaborated with vendors to ensure timely delivery of merchandise.
Order Filler
Tractor Supply
Omaha
01.2013 - 01.2015
- Checked inventory and selected products from specific locations based upon availability
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
Education
Human Services -
Metro Community College
Omaha, NE05.2013
Diploma -
Lincoln High School
Lincoln, NE05.2008
Skills
- Problem analysis
- Problem solving
- Interpersonal skills
- Microsoft Office Suite
- High-volume dining
- Food sales and promotion
- Guest relations management
- Customer engagement
- Alcohol compliance
- Sales promotion
- Team training
- Conflict resolution
- Time management
- Attention to detail
- Multitasking efficiency
- Teamwork orientation
- Salesmanship
- Efficient multitasking
- Patience and empathy
Timeline
Bar Server
Benihana
02.2024 - Current
Lead Ramp Agent
Southwest Airlines
11.2021 - Current
Front of House Trainer
PF Changs Restaurant
01.2018 - 01.2024
Merchandiser Sales
Budweiser
01.2015 - 01.2018
Order Filler
Tractor Supply
01.2013 - 01.2015
Human Services -
Metro Community College
Diploma -
Lincoln High School