Trevion Jackson
Seagoville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Fostering a Agile team mentally when working in any condition. Enjoy training mentoring and giving guidance to any personnel.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Macys Department Store
Dallas, TX
08.2022 - 12.2022
- Improved product knowledge on continuous basis to provide optimal service and increased sales quota by 90% in a two week time span.
- Trained and mentored over seven employees in over three departments, resulting in an increased employee knowledge for any department position.
- Created a Standard Operation of Procedures (SOP) for de-escalation of hostile customers, resulting in the adoption of the SOP utilized by all departments supervisors.
- Enforced safety standards for department personnel to follow, resulting in an 90% decrease of safety infractions within a thirty day window.
Senior Living Advisor
Sundara Senior Living
Round Rock, TX
06.2021 - 05.2022
- Coordinated with doctors, nurses, social workers, and other professionals involved in providing care to aging adults.
- Hand selected to plan and orchestrate weekly entertainment functions for all residents, increasing moral and fostering a harmonious environment for all personnel.
- Developed a new administrative tracking system for customized plans, individual records, health conditions, financial resources, and lifestyle in one week.
- Actively mentored and guided ten new employees in the organizations policies and standards, resulting in a 80% increase in resident satisfaction.
Warehouse Lead
FedEx:Ground
Dallas, TX
03.2020 - 03.2021
- Heavily enforced organizations safety policies on mechanical usage, decreasing the safety infractions input by 75% in thirty day time span.
- Enforced standards on employers time clock ensuring all employees righteously followed the protocol for reporting for their shift and reporting end of their shift.
- Orchestrated a meticulous cleaning standard for the warehouse, ensuring that the organization passes the monthly corporation inspections.
- Created a flawless system for categorizing and packaging merchandise for shipment, decreasing time expenditure by 50%.
Fulfillment Associate
Amazon
Dallas, TX
09.2019 - 02.2020
- Hand packaged over 10,000, articles of equipment in five months, with a 0 discrepancies.
- Enforced a cleanliness standard within section to mitigate any safety issues that could arise.
- Created a personal standard for distribution of merchandise in one week, adopted by all employees and employer to disseminate amongst the team.
- Meticulously sorted, stamped and stored over 2,000 pieces of merchandise in one day.
Education
GED -
Seagoville High School
Dallas, TX08.2020
Skills
- Scheduling
- Problem-Solving Abilities
- Retail Marketing
- Conflict Resolution
- Sales Expertise
- Critical Thinking
- Staff Discipline
- Goal-Oriented
- Training and Mentoring
- Prioritization
- Lead Generation
- Complex Problem-Solving
Timeline
Customer Service Representative
Macys Department Store
08.2022 - 12.2022
Senior Living Advisor
Sundara Senior Living
06.2021 - 05.2022
Warehouse Lead
FedEx:Ground
03.2020 - 03.2021
Fulfillment Associate
Amazon
09.2019 - 02.2020
GED -
Seagoville High School
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