Michael costa Jr
Kissimmee,FL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and boosting sales, as demonstrated at AT&T. Fluent in three languages, with exceptional report writing and sales skills. Excelled in fast-paced environments, from ensuring safety at Volcano Bay Waterpark to driving digital marketing strategies. Adept at building relationships and proficient in computer applications, showcasing a blend of hard and soft skills.
Overview
7
7
years of professional experience
Work History
Security Officer
FTI
Orlando, FL
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Lifeguard
Volcano Bay Waterpark
Orlando, FL
01.2022 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Online Sales Representative
AT&T
Orlando, FL
02.2021 - 12.2021
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
Sales Associate
24 Hour Fitness
Orlando, FL
01.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific memberships.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers
Education
High School Diploma -
Naples High School
Naples, FL05.2021
Skills
- Report writing
- fast typing
- computer skills
- fluent in three languages
- sales skills
Timeline
Security Officer
FTI
09.2024 - Current
Lifeguard
Volcano Bay Waterpark
01.2022 - 08.2024
Online Sales Representative
AT&T
02.2021 - 12.2021
Sales Associate
24 Hour Fitness
01.2018 - 01.2020
High School Diploma -
Naples High School